3/6/2021 Windows 10 Microsoft Update messed up 2012 Windows Live Essentials (LIVE MAIL) unable to send, unable to read what is received. [Solution]

Anonymous

Last night, 3/6/2021, i received the push notification of a new Microsoft Update for my Windows 10 desktop. The notification stated to restart my pc to install the update.

NO BIG DEAL i thought.

Wrong.

I did a RESTART, and what Microsoft called an UPDATE actually TOOK AN HOUR TO INSTALL .............?

After the INSTALL, back at the Desktop Screen, i was greeted with a message stating "WELCOME TO YOUR NEW WINDOWS OS".... ??????

So, apparently the UPDATE was to install a whole new version of the Windows 10 OS...........

Nice of Microsoft to let me know.

Then i hit the problem.

I went to check my email via Microsoft Windows Live Mail (essential 2012) and this is what happens:

--- Emails DO DOWNLOAD on all of my accounts, AOL, AT&T, and GMAIL... (but download only)

--- By "DOWNLOAD ONLY" i mean that NONE OF THE NEW EMAILS CAN ACTUALLY BE READ......

--- All new emails state "MESSAGE COULD NOT BE DISPLAYED" "MESSAGE COULD NOT BE WRITTEN TO DISK"

* Pinned until 15 Nevember 2022.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

As you can see from above, the net result of last nights UPDATE / OS INSTALL

shut down my Microsoft Windows Live Mail.

I can download "blank" messages but i cannot read them.
I cannot SEND any messages at all via AOL, AT&T, or Gmail.

............................................................

I tried to do a system restore, but the "UPDATE / OS INSTALL" from last night

DELETED ALL OF THE SYSTEM RESTORE POINTS PRIOR TO LAST NIGHT,

AND DOES NOT GIVE A RESTORE POINT FOR LAST NIGHTS UPDATE ...........??????

I then tried to REPAIR Windows Live Mail using the executable WLARP.EXE

in the Windows Live Installer folder. NO CHANGE. IT FAILED TO RESOLVE

THE PROBLEM.

I then restarted the pc multiple times. No Change.

............................................................

I then spent 3 hours scouring the internet looking for an answer...

What i found is that this happened A LOT over the last few days............

Many people complaining about Windows Live Mail being disabled by the

March 2021 Windows 10 Update.

............................................................

Finally, I FOUND THE FIX...........

Here is the fix..........

To fix Windows Live Mail in Windows 10 v2004 and higher, follow these steps:

Close the Windows Live Mail window.
Start the Registry Editor (regedit.exe)

In the Registry Editor, go to the following branch:

 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows Live Mail

Create the following DWORD values and set the data for each value to 1.

 Value name: RecreateFolderIndex
 Value type: REG_DWORD
 Value data: 1

 Value name: RecreateStreamIndex
 Value type: REG_DWORD
 Value data: 1

 Value name: RecreateUIDLIndex
 Value type: REG_DWORD
 Value data: 1

Restart Windows Live Mail. * * * Mod note. See more detailed instructions for this registry edit in another post by IllurionGray farther down on this page.

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91 additional answers

Don Varnau 19,930 Reputation points Volunteer Moderator

2021-06-10T23:37:59+00:00

sirocco110 wrote:

The connection to the server has failed.

Subject 'Board meeting June 6th'
Server: 'smtpauth.earthlink.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10061

Did the update last night. Using Live Mail 2011. I can receive mail but cannot send. Everything was fine until the update.

The second post on this page

3/6/2021 Windows 10 Microsoft Update messed up 2012 Windows Live Essentials (LIVE MAIL) unable to send, unable to read what is received. [Solution]

contains the Registry edit that usually fixes this.

Don
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Anonymous

2021-05-17T00:50:57+00:00

You can try moving the address books or removing and adding them in the position you want. Or if you want to still use window live mail you can try repairing window essentials. If those choices doesn't work try reinstall window essentials. I hope those options work.
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Anonymous

2021-05-15T11:36:30+00:00
I'm having trouble with Windows Live Mail. At times when I try to REPLY or Start a email message

Windows Live Mail stops responding. ...

I tried to repair Windows Essentials by running "wlarp.exe" program but got the following error:

Unable to repair Windows Essentials: ERROR: 0x800c0006

This error indicates that an install of Windows Essentials 2012 has failed.

Download the full setup program and re-install.

It would be best to write down on paper the current e-mail settings used by the program, so that you can re-install easily.

Windows Live Mail 2011 ("WLM 2011"):

Released on 30 September 2010, as part of "Windows Live Essentials 2011". It runs on Windows Vista or later. Accordingly, it runs successfully on Windows 10 (just the same as any other 32-bit program).

You are recommended to install Windows Live Mail 2011, and to use the IMAP service. This arrangement has the widest compatibility. The only situation in which it will not work is for those using Windows XP.

It originally gave the user a choice of 3 services: IMAP, POP3, or DeltaSync. In 2016, Microsoft switched off its DeltaSync service. Today you can only use either IMAP or POP3.

By using IMAP instead of DeltaSync, Windows Live Mail 2011 continues to work normally. It is NOT necessary to change to Windows Live Mail 2012.

Download the installation program "Windows Live Essentials 2011":

https://archive.org/details/windowsliveessentials2011_201908

Windows Live Mail 2012:

Released on 7 August 2012, as part of "Windows Essentials 2012". It requires Windows 7 or later.

It is identical in use to WLM 2011. The only difference is the discontinuance of support for Windows Vista and for DeltaSync. It gives the user a choice of IMAP, POP3, or Exchange ActiveSync.

There are no benefits in using WLM 2012, unless you wish to use Exchange ActiveSync.

User forums report significant problems with the upgrade software, KB3093594, so it is recommended NOT to attempt to upgrade from WLM 2011. If you decide to use WLM 2012, uninstall any earlier version, then install WLM 2012 using the full installation in Windows Essentials 2012.

Download the installation program "Windows Essentials 2012" (build 16.4.3528.0331):

https://web.archive.org/web/20170112124505/http://wl.dlservice.microsoft.com/download/C/1/B/C1BA42D6-6A50-4A4A-90E5-FA9347E9360C/en/wlsetup-all.exe

How to Install WLM -

Run the installation program, choose the option "Windows Live Mail", and install only the mail program.

Open the new installation of Windows Live Mail, select the option to WORK OFFLINE before proceeding. It's on the "ribbon", go to: Home > Work Offline

If you create a new account within Windows Live Mail using the IMAP or POP3 protocol, WLM will sync to your e-mail account on the online server (will download all the 'live' folders present on the server, including all mail for the last few years):
1. Click on the "Accounts" tab in the Ribbon, then click on the "E-mail" button.
2. It'll launch the "Add new email accounts" wizard. Now provide required information such as your e-mail account address, password, display name. Then select "Manually configure server settings". Then click on "Next".
3. On the next screen, select IMAP (or POP3) from the "Server type" drop-down list, then enter the following details (for accounts other than Hotmail, get the incoming and outgoing server addresses and port number off the website of your e-mail service provider, or off the piece of paper you wrote them down on):
IMAP Settings (for Hotmail):

     Incoming Mail -
       Server type: IMAP
       Server address: imap-mail.outlook.com (Port: 993)
       SSL required: Yes
       Authenticate using: Clear text
       Logon Username: YourName @hotmail.com { Your details

     Outgoing Mail -
       Server type: SMTP
       Server address: smtp-mail.outlook.com (Port: 25 or 587)
       Requires SSL: Yes
       Requires Authentication: Yes

POP3 Settings (for Hotmail):

     Incoming Mail -
       Server type: POP3
       Server address: pop-mail.outlook.com (Port: 995)
       SSL required: Yes
       Logon Username: YourName @hotmail.com { Your details

     Outgoing Mail -
       Server type: SMTP
       Server address: smtp-mail.outlook.com (Port: 25 or 587)
       Requires SSL: Yes
       Requires Authentication: Yes

Authentication settings -

The authentication instructions for the outgoing mail server warn you to use the same username and password as on the incoming mail server.

Accordingly, be certain to correct those details if they are not the same, such that both sending and receiving do use the same username and password.

In addition, the username must be the FULL AND COMPLETE name of your e-mail account: i.e. it must include all the text before AND after the @ symbol.

If you FAIL to include the second half of the account name (e.g. @hotmail.com), then sending and receiving mail from that account will likewise FAIL.

   Advantages of IMAP over POP3 -

IMAP and POP3 both still work. To change to IMAP (e.g. from POP3 or DeltaSync), you have to add a new account in WLM (using the option ‘Manually configure server settings’), and choose IMAP as the type.

IMAP works well with WLM, although you have to re-configure the Junk mail folder in the WLM settings to get it to the right place - see step 4 below.

POP3 only works in WLM if you enable it in the options on the e-mail service's website first. Another drawback is that you will only get your Inbox mail (if mail goes to the Junk folder, for instance, you’ll never see it).
1. Fix the duplicate IMAP folders -
If you have selected IMAP as the account type (in step 3 above), the WLM program automatically creates the following folders in WLM's folder list for that account:

    Deleted Items
    Sent Items
    Junk E-mail

The folders with those names are useless duplicates (the real folders are those named "Deleted", "Junk" and "Sent"). You must remove the useless folders, as follows:
1. Select WLM's option to work OFFLINE (on the "ribbon": Home > Work Offline)
2. Right-click on the added e-mail account's name (e.g. myname @emaildotcom), then click on "Properties".
3. On the "IMAP" tab, under "Special Folders", untick "Store special folders on IMAP server".
4. Click "OK".
5. When asked for confirmation to refresh the folders list, click "Yes". It'll take a few moments to download and refresh the folders list.
6. Manually delete the useless folders one by one: select a folder ("Deleted Items", "Sent Items", or "Junk E-mail"), then right-click on that folder, then select "Delete".
7. Select WLM's option to work ONLINE (on the "ribbon": Home > Work Online)
WLARP Repair program -

If you are seeing the error message 0x800c0006 when running the WLARP.EXE repair program ("Repair the Windows Essentials Mail Program"), and the repair fails, you may see the following error message on screen:

"Repair didn't go as smoothly as we'd like. Error: 0x800c0006; Source: Watson-x64".

User Danilo35 reports, on another thread, that it seems to be the case that the INITPKI.DLL (64-bit) file is not sending the necessary data to the INITPKI.DLL (32-bit) file.

This can be fixed by reinstalling Windows Live Mail, because error "0x800c0006" is one of the faults which arise due to incorrect installation (or uninstallation) of software.

The fault can be a result of registry damage, caused maliciously by a virus infection (so remove the virus, too, by running an anti-virus scan), or caused accidentally by injudicious use of a so-called "registry cleaner" (which you fix by not using one again), or caused accidentally by a power failure.

In effect, the malicious or accidental damage to the Windows registry is mimicking a partial uninstall of the e-mail program. It is likely that some registry settings needed by the program have been corrupted.

If an ordinary re-install does not cure it, you must take the special steps needed to do a "clean" re-install of the program (i.e. you must do a manual delete of all the Registry keys that control the program, followed by a re-install).
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Anonymous

2021-05-04T00:43:14+00:00

I would appreciate if you can expand in how to "Create the following DWORD values and set the data for each value to 1"

I found the 3 Value Names you made reference to and tried to change their related value data to 1 and saved them. However when I restarted Live mail the values were back to zero.

As a newbie, can you please detail the method to recreate the related DWORDS ( I will back up the registry before performing any action).

.

Many thanks,

Danilo 35
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