Uninstalling KB5000802 won't do you any good because microsoft will just reinstall it the next day.
You need to download KB5001567 and install it. This is the fix. It works for me. Thanks.
Windows update - KB5000802 BSOD
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Anonymous
Split from this thread.
09 March 2021 - Windows update - KB5000802
We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:
I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.
win32kfull.sys
win32kbase.sys
ntoskrnl.exe
So far the trigger to the BSOD with the current Windows update version has been:
- Visio 365, when the user loads up a file and selects "File"
- when a user tries to print something and it tries to load the print preview window
Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates
If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.
Thanks.
Windows for home | Windows 10 | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2021-03-18T12:28:08+00:00 -
Anonymous
2021-03-18T06:58:24+00:00 When uninstalling this kb5000802 update, getting error. kindly help me to solve this issue us urgent ly.
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Anonymous
2021-03-17T14:02:52+00:00 This looks to be fixed. I appreciate your help.
Is there a wusa command that will pull this from the internet and install it? I need to push something out to several machines.
Thanks again.
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JuliaMarvin 22,530 Reputation points Volunteer Moderator2021-03-17T07:51:16+00:00 Is this fixed yet? When printing to Kyocera printers only Windows crashes, BSD.
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> https://docs.microsoft.com/en-us/windows/release-health/windows-message-center
Thank you, this has appeared to fix the KB:5000802 issue with printing to the Konica Minolta ECOSYS M3145idn printer!
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@ IRISHTER
Glad to hear that your priniting issue got fixed!
@ everyone who still has printing problems
I suggest reading: Windows 10: Still printing issues after update installation (March 2021) | Born's Tech and Windows World
as well as this](https://answers.microsoft.com/message/255e5548-5f6f-4ea1-9c7e-844fe53ce525?threadId=39e4db63-9639-4e1e-945c-1f7596070b87 "https://answers.microsoft.com/message/255e5548-5f6f-4ea1-9c7e-844fe53ce525?threadId=39e4db63-9639-4e1e-945c-1f7596070b87") post by moderator [GBorn .
That thread got escalated to get the attention of MS.
You might want to subscribe and/or post to that thread....
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Anonymous
2021-03-17T04:36:29+00:00 I received a reply back stating there is a procedure to fix the Kyocera blue screen... the poster states it "addresses" on model of printer. At least 5 customers are having problems with several different models screeching for current to one that is over 10 years old. I will try the fix on all the different variations ...