Laptop screen going black randomly.

Anonymous
2021-02-24T06:36:07+00:00

My laptop screen is going black randomly but it stays on and the only way I can fix that is by a hard reset. I've noticed that when my pc is very loaded (for example a heavy game like Fortnite/GTAV) no problem happens, but when I do a simple task like browsing the web it freezes. Hope that was clear enough.

!UPDATE: I managed to fix the issue! Turns out it wasn't a display/gpu/driver problem - it was a  cpu problem. I was looking at my usage % at task manager and then I realised that my cpu was running at a too high clock speed. The base speed should've been 2.90 ghz and boost clock should've been 4.20 ghz. But instead what happened was that my CPU was running from 3.4 ghz to 4.25 ghz on idle on desktop, and when I do something like browsing the web it goes to a frequency it cannot handle so it crashes. The way I fixed it was by turning "Power Saver" option in power options (in control panel).

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-03-02T19:26:06+00:00

The random black screen and freezing issue has been solved by others by updating SSD firmware, or a BIOS update so check for those now on their manufacturer's web site.

Other possible fixes to try here:

Troubleshoot freezing Issues with your computer - Your Windows Guide

https://windowsreport.com/windows-8-freezes-sol... (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad)

https://www.tenforums.com/performance-maintenan...

https://www.easeus.com/computer-instruction/fix...

https://forums.tomshardware.com/threads/pc-goes...

https://www.nvidia.com/en-us/geforce/forums/gef...

How to fix black screen problems on Windows 10 | Windows Central

https://www.techspot.com/community/topics/windo...

https://www.bleepingcomputer.com/forums/t/61562...

How to Fix a Black Screen After Updating Windows 10

Fix: Windows 10 Black Screen problems (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad)

Troubleshoot black screen or blank screen errors - Windows Help

How to fix a black screen with cursor in Windows 10 (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad)

Fix: Black Screen with Cursor Windows 10 - Appuals.com (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad)

https://www.youtube.com/watch?v=yw2pX9Umb3Y

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  1. Anonymous
    2021-03-02T18:47:39+00:00

    Something weird just happened, so I decided to tell what it was just in case. I was pressing the refresh button on my desktop for a while until my mouse and windows became unresponsive. I pressed ctrl + alt + del and with the arrow keys I navigated to switch user. When I pressed it the laptop black screened again.

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  2. Anonymous
    2021-03-02T16:38:11+00:00

    It didn't work.

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  3. Anonymous
    2021-03-02T08:14:04+00:00

    I don't have a monitor, so i'll connect it to my TV through bluetooth.

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