Computer "stutters" after Windows 10 update (20H2 update 19042.868)

Anonymous
2021-03-18T07:27:38+00:00

Hello 

I face again an issue  on my desktop since Windows 10 20H2 update. Stuttering twice per second : mouse move is blocked for an instant, video and sound stutter constantly. Computer not usable anymore except for basic functions.  

I tried many things , including updating drivers , removing almost all old software, clean restart etc... following advices from other threads. Task manager "processus" tab shows it comes from high level of  "system interrupt" ("Interruptions systeme" in French) .I could not determine the root cause. 

 Note also  stutter disappear completely after rollback to Windows 10 previous version. However staying in previous Windows 10 version is not sustainable : we are currently forced to update .

Note that stutters is still present after safe boot restart. 

Eventually I got rid of the stutter temporarily (comes again every few minutes instead of twice per second)  after a SAFE BOOT restart (msconfig / start)  followed immediately by a NORMAL RESTART . I do not dare to restart normally again, so I use the "sleep" (mise en veille in French) mode at night to keep it workable. 

PLEASE MICROSOFT do your upmost to deliver fix ! Do you have another suggestion ? 

Best regards to all

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-04-14T23:49:11+00:00

Hi,

I found the same problem right after the update KB4589212.  Not sure if this is the sole source of the issue. In any event, I disabled the CD/DVD drive and the problem disappeared. Re-enable CD/DVD still working - this happened more than once - as I purged the system trying to find the hiccup.   Also noted a marked slow down of the system - editing e-mail...writing this note, etc...

Kind regards,

DBN

Was this answer helpful?

30+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2021-04-20T17:10:05+00:00

Hey Druid,

I created an account just to thank you.

After I updated to 20H2, my company has been stuttering non stop and cant even do the bare minimum stuff without feeling frustrated.
Went through weeks of guide and advice on how to solve it but it did not work.  Until I chance upon your answer. I was like thinking, how can a CD/DVD drive be affecting the whole computer, i was like what the hell what do i have to lose. the instant I disabled the drive, the whole com was back to normal. 

Thank you so much! I was almost contemplating to do a fresh boot or even purchasing a new computer.

Regards.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

57 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-05-28T13:23:12+00:00

    Good to point out that one supplier of Motherboard namely Asus Z87 variants, is not taken correctly into account by the latest updates of Windows 10.

    @ MICROSOFT SUPPORT : can you escalate this in order to have it fixed within next update ? This would be great. Thanks in advance.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-05-27T17:26:47+00:00
    • Hey guys, how are you? After breaking my head with this problem and looking for answers for weeks I finally found the root of the problem which is the IDE ATA / ATAPI Controller
    • The fix is ​​as follows: Go to Device Manager> IDE ATA / ATAPI controllers> click on AMD SATA controller> update driver> Search for Drivers on my computer> Allow me to choose from a list of Drivers available on my computer> Both options appear, choose DEFAULT AHCI SATA CONTROLLER and finish with NEXT

     

    • Okay, PROBLEM SOLVED ... Bye, bye STUTTERS :)

     

    That fixed my problem with the stuttering after the 20H2 update, Thank you very much.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-05-20T13:51:51+00:00

    I had the same problem. No DVD/BluRay drive either.

    After racking my brain Win10 reinstalls later, I discovered that my desktop background was set to slideshow and then to change every minute. Every time the background changed the stutter happened.  My games were unplayable. As soon as I set my background to a static image the problem was gone.

    Was this answer helpful?

    0 comments