How do I talk to a person about my account

Anonymous
2021-02-14T09:21:15+00:00

How do I actually contact a person at microsoft about my account

Windows for home | Other | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-01-07T17:01:28+00:00

    I'm unable to log in because Microsoft isn't recognizing and of my E-Mails I put in. I've had an account with Microsoft longer than I can remember. I get mail from my synced acct with Google but not all the mail is syncing with my Microsoft. I would really love for someone, somewhere to help me with this ridiculous nightmare problem.

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2022-01-05T21:08:58+00:00

    I have a new debit number for my monthly payments. Please contact me for your payment.

    Denise Reed <phone number removed>

    Sign in to your account at https://account.microsoft.com/? 

    Click on Payments & billing (at the top) then Payment options.

    Add the new card then remove the old one.

    Don

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  3. Anonymous
    2022-01-05T20:36:14+00:00

    I have a new debit number for my monthly payments. Please contact me for your payment.

    Denise Reed <phone number removed>

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  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-12-30T23:21:22+00:00

    I use GMail for my email. No ads and it's free. I need to talk to someone to tell them to stop charging me for one drive. I didn't order it and I don't want it.

    OneDrive is free. You must be paying for additional storage.

    Are you subscribed to Microsoft 365/Office 365?

    If you sign-in to https://account.microsoft.com/services or https://account.microsoft.com and click on Services & Subscriptions, or perhaps the 3 dots then Services & Subscriptions, does the OneDrive additional storage show up?

    You may or may not be able to cancel this. In this article https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 read Manage a Subscription.

    Don

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  5. Anonymous
    2021-12-30T20:54:32+00:00

    Not true, Don. Outlook.com Premium was still available to users just not to new users. This is the first year that I have been unable to renew. The only reason is because I could not talk to a real person and the person who got my case did not forward to someone who understood about current users versus new users. I even listed my phone number in the case so that she could have someone call me. No use.

    Maybe I will switch to Gmail in the new year, but right now, it's hard with the holidays.

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