How do I talk to a person about my account

Anonymous
2021-02-14T09:21:15+00:00

How do I actually contact a person at microsoft about my account

Windows for home | Other | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-09-23T22:48:36+00:00

    thank you

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-09-23T21:40:55+00:00

    MeadSommers wrote:

    How do I question a credit card charge?

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

    Microsoft Store Support

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    You will be sent to the Virtual Agent first and may have to tell the Virtual Agent many times that you want to speak to an agent.

    Don

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  3. Anonymous
    2021-09-23T19:57:19+00:00

    Hi,

    You explain to them about the transaction that shouldn't be, they will help you to get this refunded or fixed.

    I am not a Microsoft Employee, this is a public fourm, so it would be best to leave this to the real Microsoft Experts.

    Have a good day!

    You choose Get Help, Talk to Agent, Not Listed, Accounts and Billing, Chat in browser.

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  4. Anonymous
    2021-09-23T19:38:35+00:00

    How do I question a credit card charge?

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  5. Anonymous
    2021-09-23T16:53:52+00:00

    HI KMSpeth,

    Could you please contact support.microsoft.com/contactus, press get help, then type in talk to agent.

    Choose Unlisted, Accounts & Billing. Click next, then it will ask you to chat or phone call.

    Don't worry, it will work, just did it a few days ago, make sure you are signed in with PERSONAL Account not Work Account.

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