Windows Defender Identifies The SAME PUP As A Threat Repeatedly

Anonymous
2020-06-16T21:00:07+00:00

Since the implementation of W10 V2004, Windows Defender has now been defaulted to identify

PUPS as a threat.  As a result, many are now made aware of their presence.  And they are "remediated",

on the spot, to prevent them from causing any mischief.

The problem occurs on the subsequent scans with Windows Defender. It identifies the same PUP again,

and again. It has been determined that this is caused by the presence of the PUP in Protection History.

It appears that the default remediation that Windows Defender applies to PUPs is to Block them,

then leave them in Protection History .

EDIT:  It has been found that malware other than PUPS, can require this same procedure.

           Some have discovered, that even Trojans exhibit this same characteristic, when remediated by

          Windows Defender in W10 v2004.

If you have any malware, remediated by Windows Defender, that alerts repeatedly, this procedure applies to

it as well. In order to cleanup the malware completely, find the file in the "container file" in the Protection

History record, and delete the file that is described. If you can't find or access the file, run the Microsoft

Safety Scanner. It uses the same definitions as Windows Defender, and should remediate  the file.

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download 

Then proceed to delete the Protection History info.

END EDIT.

Windows Defender is defaulted to scan its own "Scans/History". Resulting in the discovery of the malware over

and over again.  Even though, other scanners see no evidence of the malware on the PC.       It doesn't exist!

Until Microsoft sees fit to fix this problem,  you can prevent the repeating error indication, by deleting the

items that are described in Windows Defender Protection History. You can delete them by accessing their files,

that are located in C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service.

In the "Service" folder, find and delete "Detection History"

Note:  ProgramData is a hidden file. In order to access it, the "Hidden Items" option in "File Explorer" must be

checked.  Find the "Hidden Items" check box under the "View Tab".

And, the first time that you access "Scans", you must select "continue", to obtain the permission.

Restart and try another scan.    Notifications for the current malware should stop.  

However, this program miscue will probably reoccur, when the next PUP / Malware is encountered.  

Glen

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2021-05-04T20:32:23+00:00

    Hi Andrew,

    I believe that your assessment, that it is a false positive, is accurate.

    See Rob's answer in this thread, regarding what you are experiencing with the Safety Scanner.

    https://answers.microsoft.com/en-us/protect/forum/all/what-is-wrong-with-the-microsoft-safety-scanner/27c95df9-7d49-4d02-b734-bcb16495cfc3

    As far as Quick scan saying both, "no current threat" and "1 threat found", that appears to be

    related to the misnomer that the Scanner shows.  Especially since there is nothing in Protection

    History.

    If you can run Defender Offline, without detecting the error, I think you can be assured that it

    is just an anomaly, that may be fixed with subsequent updates.

    Good luck,  Glen

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  2. Anonymous
    2020-12-20T16:15:58+00:00

    Glen,

    Thanks for the help here. To give you an update. I performed the malware bytes changes you suggested to reenable windows defender. As soon as I did that, the alert came back, because the file was still there. I wanted to delete it, but the file was within a folder that appeared to be an entire SAntivirus program, so I was concerned that just deleting the one file would not fully get rid of the virus.

    What I did was I googled the file folder structure "Digital Communications\SAntivirus\SAntivirusEngine.dll" and I found another webpage from the malwaretips website you had provided earlier. The page was: 

    https://malwaretips.com/blogs/remove-segurazo-antivirus/

    The site identifies the item I had as Segurazo Antivirus. Apparently it is a malware pretending to be an antivirus software. I never realized because the program never actually ran on my computer to show the "antivirus program". Not sure what I downloaded that it tagged along for a ride on, but the website recommended an additional program to download called HitmanPro to help eliminate it all together.

    I followed the guide and performed the steps (minus the ADW cleaner step because it seems like that program is no longer offered by malwarebytes).

    The entire "Digital Communications" folder has now been erased from my computer and windows defender is no longer showing any issues.

    I greatly appreciate your help and I have just one last question for you. Malwarebytes and HitmanPro appear to be valuable pieces of software to have permanently to supplement windows defender, but do you have any software you recommend over these two? I am considering purchasing at least one other supplemental program to help keep me a bit more protected.

    Thanks again!

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  3. Anonymous
    2020-07-16T06:43:28+00:00

    when i type  C:\Program Data\Microsoft\Windows Defender\Scans\History\Service. there no match i already click the hidden item , and when i go to powershell admin and type 

    $Preferences = Get-MpPreference     <enter>

    $Preferences.ExclusionPath     <enter>

    this what show up 

    At line:1 char:37

    • $Preferences = Get-MpPreference     <enter>

    +                                     ~

    The '<' operator is reserved for future use.

    At line:3 char:32

    • $Preferences.ExclusionPath     <enter>

    +                                ~

    The '<' operator is reserved for future use.

    • CategoryInfo          : ParserError: (:) [], ParentContainsErrorRecordException

        + FullyQualifiedErrorId : RedirectionNotSupported

    any sugeestion ?

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  4. Anonymous
    2020-07-13T17:27:48+00:00

    Yes i plan on deleting the pup myself

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  5. Anonymous
    2020-07-13T06:00:19+00:00

    is my computer safe or not ? and just to make sure if i reset this computer, the antivirus probally will not gonna/ detect pua right ? 1

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