AirPod Pros Keep Cutting In and Out

Anonymous
2020-07-14T03:01:40+00:00

I have a pair of AirPod Pros that I've had for a couple of weeks. Every time I connect them, the audio is fine but then a few seconds later the audio keeps cutting in and out.  I have tried everything from disconnecting to reconnecting them, updating my Bluetooth driver, and trying everything I've found online but nothing works. The AirPod Pro's work perfectly fine on my phone, but not on my computer. And it's not just YouTube that I'm having the problem with, I tried using Spotify and Netflix with my AirPod Pro's and the audio keeps cutting out there as well. It's extremely frustrating, so if someone could help me I would appreciate it a ton.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

64 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-04-03T19:06:51+00:00

    I had the same issue with my Airpods Pro and my Lenovo A485 running Windows 10 Pro. My Bluetooth adapter supports Bluetooth 5.0/LMP 9. The issue seems to be a power saver mode. Changing back and forth the playback device seems to enable the device for a couple of seconds and then something switches it into standby.

    To solve the issue, you may follow the instructions from this reddit thread https://www.reddit.com/r/airpods/comments/5r2k63/airpods_shutting_offdisconnecting_with_windows_10/ 

    For keeping AirPods connected indefinitely to a Windows 10 device:

    1. Go to Device Manager
    2. In the 'devices by type' view, open the "Human Interface Devices**"** (not "Bluetooth")
    3. Find either/all of these entries:
      • (Name) AirPods Audio/Video Remote Control HID
      • (Name) AirPods Hands-Free Call Control HID
      • "Bluetooth Low Energy GATT compliant HID device"
    4. For each of the devices, right click and choose Properties
    5. Go to Power Management tab
    6. Uncheck the 'Allow the computer to turn off this device to save power' box.
    7. Click OK

    Worked for me nicely.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-03-11T03:44:18+00:00

    have you found a fix? still dealing with this!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-02-04T00:02:16+00:00

    Interference with battery...strange but is possible.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-01-14T15:16:06+00:00

    I have the same issue please fix it.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-01-02T05:57:45+00:00

    I am having the same issue with Windows 10 on my gaming PC. It is extemely frustrating. I use my AirPod Pros for gaming. It works well 95% of the time, but will randomly stutter or cut off completely. This is of course very problematic during battle.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments