KB4568831 not installing

Anonymous
2020-07-25T16:12:09+00:00

I am presently at version 20H2 OS build 19042.388.   KB4568831  is failling to install, it just loops from installing to downloading back to downloading. The following is logger in event viewer

Error Installation Failure: Windows failed to install the following update with error 0x8024200D: 2020-07 Cumulative Update Preview for Windows 10 Version 20H2 for x64-based Systems (KB4568831).

I have ran SFC and DISM with no errors. Deleted files in c:windows\softwaredistribution\downloads with no help.  Any ideas

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-08-04T16:54:35+00:00

    I had exactly the same problem, tried every possible solution that has been suggested, northing appeared to work. I have two desktop PCs and a laptop. The laptop installed the update without any problem as did one of the desktop PCs, leaving one PC that just would not install the update.

    However......it appears that at least part of the update DID install as when I compare the 'Start' and 'Action Centre' screens on the three computers they are now all the new start and Action Centre design!

    There is no trace of the update in the update history apart from an entry that says 'install failed', but it certainly seems as though some part of the update has installed.

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  2. Anonymous
    2020-08-04T16:41:14+00:00

    As it appears to be an insider update I would post problems in the dedicated Insider Preview forum.

    https://answers.microsoft.com/en-us/insider/forum/insider_wintp

    Some updates for previews can cause errors this is part of the testing program. Have a read through the forum to see if any other posts offer a resolution.

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  3. Anonymous
    2020-08-04T15:19:37+00:00

    It is not listed because it was unable to install successfully. 

    While trying to find the issue in the update log (C:/Windows/SoftwareDistribution/Reporting Events.log)

    It showed the error code x802400d.

    Which could be bypassed by manual installation using Microsoft update catalog. 

    KB4568831 download link 

    This worked for me 

    Hoping that it will work for you too. 

    Yes i know. I was replying to noellapin who stated they had to uninstall the patch to get the patch to install correctly!! In other words i thought the patch might appear as installed when it wasn't.

    In fact they repeated this in a response you further down this page

    "And for my case, uninstalling solved the problem."

    Anyway following your steps did not work for me either. 

    It just stated the following updates were not installed:

    Update for Windows (KB4568831)

    i'm giving up. Can't be that important.

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  4. Anonymous
    2020-08-04T09:42:44+00:00

    It is not listed because it was unable to install successfully. 

    While trying to find the issue in the update log (C:/Windows/SoftwareDistribution/Reporting Events.log)

    It showed the error code x802400d.

    Which could be bypassed by manual installation using Microsoft update catalog. 

    KB4568831 download link 

    This worked for me 

    Hoping that it will work for you too.

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  5. Anonymous
    2020-08-04T09:16:37+00:00

    The following worked for me.

    (1)uninstalled KB4568831

    selected "View update history"

    selected "Uninstall updates"

    clicked KB4568831, near the bottom

    clicked "Uninstall", right of "Organize"

    (2)executed Windows Update

    PC restarted twice.

    KB4568831 not listed as installed on my PC, so sadly that didn't work for me.

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