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I rec'd an Intel SCSI Adapter update V 17.5.3.1026, this AM, thru the Windows update screen. After the install I immediately has boot up problems. The boot up would stall at the Dell logo screen and go no further. I was able to get to boot up once in a while by powering off and restarting from the power button, but that didn't work very often. When it did boot up using this method it was pretty sluggish. I contacted Dell support and they were not aware of the problem. I subsequently reviewed some Dell community forum posts and there were other people reporting the exact same problem in May 2020. I was finally able to get back to normal operating condition by doing a system point restore prior to the download. The jist of the forums was there is problem with the RST and BIOS not in sync. Both of those are current according to Dell drivers and download screen. Dell has fowarded the problem to the engineering dept for review. The next time I checked for updates the Intel showed up again but I did not install. I'm OK as long as it does not try to self install. I also contacted MS support and they wanted to update me V 2004 which I declined as it still is showing for developers. Any thoughts on what to do here? Thanks
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Hi,
I have experienced the same issue on my Dell XPS 8920 tower, because I was aware that an intel driver was updated before the issue. So I did a driver roll back inside device manager. And everything has back to normal now. So ABSOLUTELY no need for a system restore! just roll it back
I had the same issue with it crashing when w10 starts up or from hibernation after a windows update which is bundled with an Intel driver update and believe I've solved it.
I am no expert and cannot vouch for any side-effects but I found the newly installed Intel driver, rolled it back and now I no longer have any start-up issues.
Go to Device manager>Storage Controllers>Intel(R) Chipset SATA.....>Properties>Driver>Rollback Driver.
No more problems with start-up
Your problem with booting is beyond my abilities to help. I would suggest that you contact Dell since they contributed to the problem. Perhaps they can see some way to help you without charging you. Hopefully, one of the commentators on this blog can help as well.
Thanks to all of you who offered suggestions. I have unplugged more than once and restarted multiple times. I have changed boot settings several ways. My recovery disk does not work either. The best that has happened is that I get a brief "Dell Automatic Repair" statement on the screen before it goes back to the "No boot device is available" screen again. My final choice may be to use a flash drive I made when the PC was new and try to return it to original factory condition. Unfortunately, that will wipe all data too! I find it unbelievable that an update could make a computer completely useless.
I have had this exact same problem with the SCSI Adaptor Driver/ Intel Chipset Driver updates since Nov. 11, 2019. After this type of update, my computer gets stuck on the Black Dell logo every time I shutdown and then later turn on my computer. I then have to do a manual shutdown with the power button, after which it will start properly. This happened on Nov. 11, 2019, March 9, 2020, March 18, 2020, May 9, 2020, and June 16, 2020. The first 3 times, I did a system restore, but the last time, I just rolled back that one driver update to the previous version, which is what I will try this time as well. I am scared to shutdown my computer for fear it will not start at all one of these times. I am now leery of this specific update. When the "Dell Update" thing pops up, I do not install it. The problem is that they eventually force it on me with updates during shutdown. I am glad to see I am not the only one. Perhaps this will prompt someone to fix the problem at its source.
NOTE: I was unable to roll back the driver in Device Manager this time, as the "Roll Back Driver" button was disabled. After reading online, I discovered that a driver can only be rolled back once.
