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I rec'd an Intel SCSI Adapter update V 17.5.3.1026, this AM, thru the Windows update screen. After the install I immediately has boot up problems. The boot up would stall at the Dell logo screen and go no further. I was able to get to boot up once in a while by powering off and restarting from the power button, but that didn't work very often. When it did boot up using this method it was pretty sluggish. I contacted Dell support and they were not aware of the problem. I subsequently reviewed some Dell community forum posts and there were other people reporting the exact same problem in May 2020. I was finally able to get back to normal operating condition by doing a system point restore prior to the download. The jist of the forums was there is problem with the RST and BIOS not in sync. Both of those are current according to Dell drivers and download screen. Dell has fowarded the problem to the engineering dept for review. The next time I checked for updates the Intel showed up again but I did not install. I'm OK as long as it does not try to self install. I also contacted MS support and they wanted to update me V 2004 which I declined as it still is showing for developers. Any thoughts on what to do here? Thanks
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Hi,
I have experienced the same issue on my Dell XPS 8920 tower, because I was aware that an intel driver was updated before the issue. So I did a driver roll back inside device manager. And everything has back to normal now. So ABSOLUTELY no need for a system restore! just roll it back
I had the same issue with it crashing when w10 starts up or from hibernation after a windows update which is bundled with an Intel driver update and believe I've solved it.
I am no expert and cannot vouch for any side-effects but I found the newly installed Intel driver, rolled it back and now I no longer have any start-up issues.
Go to Device manager>Storage Controllers>Intel(R) Chipset SATA.....>Properties>Driver>Rollback Driver.
No more problems with start-up
Update:
I've been in conversation with the folks in the Dell engineering dept. They have initiated a review on the Intel RST driver problem. They will be having a conversation with MS. As of this past Friday the issue is still under review. I would also mention that I've run the W10 update 3 times and the update has not reappeared. Dell seems to think the update may have been withdrawn, although, I'm not holding my breath. Perhaps the Device manager has fooled W10 update that the update is installed. For now I'm pausing updates for seven days, at a time, just to be safe. I'll post more when I have more feedback from Dell. Thanks to everyone who has posted.
This is a good solution as long as the update doesn't self install which has happened to me. This will only work if the update doesn't self install.
Currently, I use the utility "The troobleshooter" that indicated me the technical assistance of Microsoft to prevent the driver from being reinstalled by Windows Update.
This utility is available at "https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window"
For now it works ...
