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I rec'd an Intel SCSI Adapter update V 17.5.3.1026, this AM, thru the Windows update screen. After the install I immediately has boot up problems. The boot up would stall at the Dell logo screen and go no further. I was able to get to boot up once in a while by powering off and restarting from the power button, but that didn't work very often. When it did boot up using this method it was pretty sluggish. I contacted Dell support and they were not aware of the problem. I subsequently reviewed some Dell community forum posts and there were other people reporting the exact same problem in May 2020. I was finally able to get back to normal operating condition by doing a system point restore prior to the download. The jist of the forums was there is problem with the RST and BIOS not in sync. Both of those are current according to Dell drivers and download screen. Dell has fowarded the problem to the engineering dept for review. The next time I checked for updates the Intel showed up again but I did not install. I'm OK as long as it does not try to self install. I also contacted MS support and they wanted to update me V 2004 which I declined as it still is showing for developers. Any thoughts on what to do here? Thanks
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Hi,
I have experienced the same issue on my Dell XPS 8920 tower, because I was aware that an intel driver was updated before the issue. So I did a driver roll back inside device manager. And everything has back to normal now. So ABSOLUTELY no need for a system restore! just roll it back
I had the same issue with it crashing when w10 starts up or from hibernation after a windows update which is bundled with an Intel driver update and believe I've solved it.
I am no expert and cannot vouch for any side-effects but I found the newly installed Intel driver, rolled it back and now I no longer have any start-up issues.
Go to Device manager>Storage Controllers>Intel(R) Chipset SATA.....>Properties>Driver>Rollback Driver.
No more problems with start-up
Thank you 100 times. this poor old 81 year old computer user updated unsuspectingly installed that wretched download
couldn't use my computer afterwards - just black screen & DELL logo!!
Found if I unplugged computer I could get it to start up so I could log in. With corona Virus I wasn't willing to get a' computer firstaider ' into the house.
Thank to your clear pictorial gidue I was able to do it myself Full of pride & relief.
Would bake you a cake but am a rotten baker.
Thanks a million J Longhurst
Thank your comments. I rolled back the update in Device Manage as described in a previous post. I believe your solution above is only available in W10 pro. If not I cannot figure out how to hide the driver update. I cannot find the hide feature.
Did you download the "Troubleshooter utility" mentioned in the article I referred to? The "hide" feature is in that utility - it's not part of Windows.
Thank your comments. I rolled back the update in Device Manage as described in a previous post. I believe your solution above is only available in W10 pro. If not I cannot figure out how to hide the driver update. I cannot find the hide feature.
