Microsoft Flight Simulator 2020 will not work on this device?

Anonymous
2020-07-19T23:20:27+00:00

Hello,

I am excited about the new flight simulator! I just purchased the Premium Deluxe edition from the Microsoft Website and seem to have installed the standard edition. I can see this in the Microsoft Store App. However, the Deluxe and Premium Deluxe edition have an exclamation point by them, and it sais that this will not work on your device for both the Deluxe and Premium Deluxe edition. I am wondering if I will still be able to access all the features of the Premium Deluxe and Deluxe edition because I paid for them. It seems like the two upgrade versions have not been installed, only the standard edition. It also sais the same thing for a lot of my other apps, but I don't use them. Thank you!

Windows for home | Windows 10 | Gaming

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Anonymous
2020-07-26T13:37:55+00:00

I read in a forum many if not all who purchased the premium are seeing the same thing.  Me included.  It was written that as the regular version hasn't really been released, yet, or installed on your computer, the other two upgrades will not work until it is installed.  Guess I'll see if he was right when it is released for install/use.

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  1. Anonymous
    2020-11-15T18:30:06+00:00

    Make sure your accounts are the same in both, store and game.

    Then make sure the content is not available to download in your profile/content manager (https://flightsimulator.zendesk.com/hc/en-us/articles/360016763120)

    More options here:

    https://flightsimulator.zendesk.com/hc/en-us/articles/360017262899

    https://flightsimulator.zendesk.com/hc/en-us/articles/360015946980-Missing-Deluxe-or-Deluxe-Premium-DLC-content-Microsoft-Store-

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  2. Anonymous
    2020-08-24T17:42:33+00:00

    It says the same for me but when I go into the sim, all of the content is there.  Everything that is included with Premium Deluxe IS installed IN the game, no matter what the store says.  So try going into the sim and check out what is or isn't installed.  For me, it is all there and again, I share the same screens as you on the MS store.

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  3. Anonymous
    2020-08-18T20:20:34+00:00

    SO - after 12 hours of this, I found a helpful agent at Microsoft. They jumped on my machine, uninstalled Microsoft Store and then reinstalled it. After I restarted my machine and reconnected with the agent, I found that MFS  had mysteriously downloaded! Am now on the Set Your Experience page of the game, downloading 95.1GB of content. So far so good.

    Deluxe Premium downloaded/registered also from what I can see. Make sure you install digital ownership file too.

    SO: I recommend you download the XBox Console to your PC if you haven't already, make a note of your gamertag, then click the link below to speak to an agent. Ask them to shadow your machine and do the uninstall for you- it makes life a lot easier.

    https://support.microsoft.com/

    Hope this helps you out!

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  4. Anonymous
    2020-08-18T08:02:10+00:00

    So I am still having this issue. As you can see, I have the Premium Deluxe version. But the Upgrades say they won't work on this device. And when I go into the game, it checks for updates, but then continues and doesn't upgrade like yours did. Anyone else still having this issue?

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