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Hi
The fix is in this post below
My Windows 10 updated overnight and now my Brother printer is no longer printing. Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.
When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.
I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.
When I run the Windows printer troubleshooter, it says no issue found.
I tried everything I can think of what I can find online. The printer is being seen by Windows, just not getting the print job sent to it.
All of this started right after the latest Windows 10 Update.
And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.
Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.
*************************
UPDATE and Solution: 2020-06-13
*************************
Thanks to everyone for the help and now the solution.
The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.
In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We had the same problem at our church. The Pastor thought the Brother printer stopped working after a power outage. I didn't think that would cause a problem. I found this solution and applied it to our situation and the printer is working again. Thanks for the Help!
Hi. I remove the update and a few days later it re-installs itself and I am back at square one. How do you prevent the automatic install?
The fix is in this post below
My Windows 10 updated overnight and now my Brother printer is no longer printing. Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.
When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.
I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.
When I run the Windows printer troubleshooter, it says no issue found.
I tried everything I can think of what I can find online. The printer is being seen by Windows, just not getting the print job sent to it.
All of this started right after the latest Windows 10 Update.
And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.
Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.
*************************
UPDATE and Solution: 2020-06-13
*************************
Thanks to everyone for the help and now the solution.
The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.
- Press Win+I to open the Settings app.
- Choose Update and Security.
- Click the Update History link.
- Click the Uninstall Updates link. ...
- Choose the update you want to undo. ...
- Click the Uninstall button that appears on the toolbar.
In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.
I am uninstalling the Win10 update with this error.
MICROSOFT, you need to fix this problem NOW!
If you are going to maintain my machine, then quit screwing my machine up.
You are a lifesaver Zorg3! Wasted the entire afternoon trying to remedy my disabled printer function thanks to the KB4560960 update. Uninstalled and problem solved, at least until MS screws it up again.
Getting over this problem was a 2 step process for me. First, I had to remove Microsoft's update KB 4560960 and restart my computer. Then I had to manually search for and install patch KB 4567512 from Microsoft before the automatic update reinstalled KB 4560960. I don't know why Microsoft hasn't made this fix automatic. It is a pain to search for and install a fix and to make sure you time that correction so it is done before KB 4560960 is reinstalled. Good luck! My system is happy as a clam again.
