2020-06-11 - After Windows Update, printer not working

Anonymous
2020-06-11T05:32:12+00:00

Hi

The fix is in this post below

My Windows 10 updated overnight and now my Brother printer is no longer printing.  Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.

When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.

I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.

When I run the Windows printer troubleshooter, it says no issue found.

I tried everything I can think of what I can find online.  The printer is being seen by Windows, just not getting the print job sent to it.

All of this started right after the latest Windows 10 Update.

And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.

Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.

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UPDATE and Solution:  2020-06-13

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Thanks to everyone for the help and now the solution.

The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.

    1. Press Win+I to open the Settings app.
    1. Choose Update and Security.
    1. Click the Update History link.
    1. Click the Uninstall Updates link. ...
    1. Choose the update you want to undo. ...
    1. Click the Uninstall button that appears on the toolbar.

In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-06-15T17:59:26+00:00

    My Brother printer is also no longer working. I uninstalled the MS update as recommended on the forum but still no luck. It just shows ERROR..I've reinstalled drivers everything looks fine but they are not communicating to each other

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  2. Anonymous
    2020-06-15T00:54:14+00:00

    Thank you did as you suggested and the printer is back up and running.

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  3. Sumit 44,316 Reputation points Volunteer Moderator
    2020-06-14T05:59:25+00:00

    Hi,

    Those affected may uninstall the update. Valid also for 1909.

    https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004#436msgdesc

    Print spooler might error or close unexpectedly when attempting to print <br><br>Certain printers might be unable to print after taking updates released June 9, 2020. <br><br> <br><br>See details > OS Build 19041.329 <br><br> <br><br>June 09, 2020 <br><br>KB4557957 Investigating June 12, 2020 <br><br>05:58 PM PT

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  4. Anonymous
    2020-06-13T07:43:18+00:00

    This is a user forum.

    To make your complaint to Microsoft use the Feedback in the Feedback Hub.

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  5. Anonymous
    2020-06-13T07:35:06+00:00

    For me the update was KB4556799 installed on 12 Jun 2020.  I have a Brother DCP197-C.  I wasted an hour and a half on this matter yesterday evening, reinstalling the printer driver etc. etc. and removing a couple of other updates, only to find that it was KB4556799 which had caused the problem.  MICROSOFT PLEASE INVESTIGATE AND REMEDY THIS PROBLEM!

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