2020-06-11 - After Windows Update, printer not working

Anonymous
2020-06-11T05:32:12+00:00

Hi

The fix is in this post below

My Windows 10 updated overnight and now my Brother printer is no longer printing.  Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.

When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.

I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.

When I run the Windows printer troubleshooter, it says no issue found.

I tried everything I can think of what I can find online.  The printer is being seen by Windows, just not getting the print job sent to it.

All of this started right after the latest Windows 10 Update.

And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.

Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.

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UPDATE and Solution:  2020-06-13

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Thanks to everyone for the help and now the solution.

The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.

    1. Press Win+I to open the Settings app.
    1. Choose Update and Security.
    1. Click the Update History link.
    1. Click the Uninstall Updates link. ...
    1. Choose the update you want to undo. ...
    1. Click the Uninstall button that appears on the toolbar.

In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-10-16T16:21:26+00:00

    I have reported this to Brother and they tell me it is an OS problem. That is also what caused the glitch by in June. Is there some kind of feud between Microsoft and Brother? I hate getting injured in crossfire from two warring companies. I also haven't found another printer that will do what this one does: scan large documents and print up to 11" X 14" size documents. I need that capability.

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  2. Anonymous
    2020-10-12T20:10:07+00:00

    This is not Microsoft but a forum of users.

    To get your request to Microsoft use Feedback in the Feedback Hub.

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  3. Anonymous
    2020-10-12T08:27:09+00:00

    I asked you a question, Microsoft ... on October 8th:

    when are you going to fix the complete lack of Print

    functionality in Windows 10?

    even the default in-built Windows "print to PDF" does not work !!!

    kindly have the guts to answer.

    thanks.

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  4. Anonymous
    2020-10-08T10:38:23+00:00

    I have exactly the same issue:

    after Windows 10 update, all print functionality across all Office products lost.

    My printer is a Samsung M2026W.

    Re-installing has no effect.

    The error is within Windows 10 (somewhere).

    When are you going to fix this, Microsoft?

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  5. Anonymous
    2020-10-06T18:58:21+00:00

    I have spent 3 weeks trying to get my HP Envy to print. The Windows 10 solutions here have not worked for me. HP was no help and I can't get thru by phone to Microsoft. Any suggestions would be greatly appreciated.

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