Something happened and your PIN isn't available. Click to set up your PIN again.

Anonymous
2020-07-12T23:16:34+00:00

* * Locked * *

I have a new PC with W10. I decided to use the PIN code, but now I get the message "Something happened and your PIN isn't available. Click to set up your PIN again."

When I click 'Set up my PIN' nothing, the same message reappears.

I looked up the issue on the internet and found that I should login using another sign-in option. However, there is no way to get to another option. The text above is all I see on the screen.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-07-12T23:37:28+00:00

Hello there! I'm sorry that didn't work. You can try this steps instead:

Turn off your PC

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button on the casing of your PC for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

Hope this will do the trick

Regards,

Louie

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  1. Anonymous
    2021-08-28T06:19:21+00:00

    To me, it's mandatory when setting up a new PC to setup multiple logins including a couple with admin rights. Yet most people have not been using computers for the 50 years I have, so I get that what I do is not that common. So it bugs ,e that 1. there are so many unfixed causes of this problem, and 2. MS doesn't prompt you to setup alt logins during system setup, major OS upgrades (unless already handled). This isn't a cure-all, but sure would help.

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  2. Anonymous
    2021-08-21T03:40:15+00:00

    Please feel free to read through this thread for the numerous detailed descriptions on how to deal with this.

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  3. Anonymous
    2021-08-18T22:07:09+00:00

    Still could be the display - on some laptops, the external display only comes on once you are starting Windows. Maybe a bad connection. Also, maybe an iffy power brick. Or power button. But likely hardware. As to a new mobo (more likely used), no idea what it will cost, no idea if it is worth it. Keeping in mind that this is a fairly old model laptop, I would say to not put too much money into it. I would still test out the HD with an external dock or harness for SATA and USB3 since these are not just fairly inexpensive but a very useful tool to have around, especially since most let you hook up to another working PC and checkout the HD.

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  4. Anonymous
    2021-08-18T07:49:21+00:00

    I had everything disconnected from motherboard, only had fan, power supply and external monitor connected to it. This didn't help at all while it should've at least booted BIOS that's why it's motherboard's problem for sure.

    Those times I had it running I've changed those boot settings a couple times too. Didn't help either.

    If you don't have any ideas from software side (even tho I can only see that blackscreen), I don't think it's worth wasting both of our time on this problem.

    Thank you for trying

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