Something happened and your PIN isn't available. Click to set up your PIN again.

Anonymous

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I have a new PC with W10. I decided to use the PIN code, but now I get the message "Something happened and your PIN isn't available. Click to set up your PIN again."

When I click 'Set up my PIN' nothing, the same message reappears.

I looked up the issue on the internet and found that I should login using another sign-in option. However, there is no way to get to another option. The text above is all I see on the screen.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello there! I'm sorry that didn't work. You can try this steps instead:

Turn off your PC

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button on the casing of your PC for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

Hope this will do the trick

Regards,

Louie

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492 additional answers

Anonymous

2021-05-17T17:20:50+00:00

I am able to get to the advanced option part but when I try to do the startup repair or system restore, I am asked to choose a Microsoft account and log in. When I enter my password it says that it is incorrect so I reset my Microsoft account password using a different device. I tried to log in with that new password but it still says incorrect.
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Anonymous

2021-05-06T12:50:53+00:00

I’m having the worst issue, my pc was fine last night I try again this morning and it comes up with “something happened and your PIN isn’t available. Click to set up your pin again, I’ve tried pretty much everything from the answers I’ve seen on this thread. It gives me an extra option to sign in using password, I’ve tried multiple times knowing the password is correct yet it still doesn’t work. I’ve checked the normal issues ( caps lock, correct keyboard layouts etc) yet it will let me connect on my mobile? I don’t see how this has become an issue from absolutely nothing! Any advice wouldn’t go amiss thank you
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Anonymous

2021-05-03T07:38:17+00:00

Madam, as u said I am doing but I am getting [choose an account to continue.

In account list my account is there by clicking that it asking password after entering correct password only "u will get troubleshoot". Madam one more option is there here that is (Forgot your password or don't see your account?) Please help me, it has been 2 months face this issue

Plz.. mam Plz mam.
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