Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-09-24T14:45:26+00:00

    I got this from Razer Support 23-09-2020  

    Thank you for the kind response.

    I appreciate your time and the information you have provided.

    Kindly be informed that there will be an update for the software to fix the issue. However, I have no information about the release date yet.

    I am truly sorry for the inconvenience caused and hope for your patience and understanding.

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  2. Anonymous
    2020-07-12T05:00:20+00:00

    Hello? anybody there? 2004 is literally unusable with this bug, may dear people at microsoft would take a look? I'm always blown away how a company can release stuff like that year for year without any consequences.

    It happens for me with my external DAC (Schiit Modi 2) so its not just a razer issue.

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  3. Anonymous
    2020-07-15T00:23:54+00:00

    i have the same problema, i cant play without razer surround! when windows will fix it ??

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  4. Anonymous
    2020-07-14T23:12:02+00:00

    any update about this...

    any solution yet??

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  5. Anonymous
    2020-07-10T22:11:01+00:00

    i have the same issue, the windows update is the problen that cause it

    i might there´s no solution until another update.

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