Brother MFC-240C won't print after Win 10 updates

Anonymous
2020-06-12T19:25:12+00:00

I have installed 3 Win 10 updates in the last two days (KB4560960, KB4561600, KB4497165), and now my Brother MFC-240C printer will not print anything from my computer.  When I try to print something, the job appears in the print queue for a fraction of a second, then disappears.  The printer never starts printing.  I can scan successfully, so the connection (USB) is OK.  I have tried the usual troubleshooting:  removing and reinstalling the printer, removing and reinstalling the driver package - still no luck.  I can use the copy function on the printer, and it prints out the scanned copy just fine.  Win10 appears unable to send print jobs to my printer after this update, and I have no idea how to fix it.

Windows for home | Windows 10 | Windows update

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Anonymous
2020-06-12T19:32:10+00:00

Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

I am also Windows user. Let us work together to sort this out.

You can try uninstalling the KB Update KB:4560960 and KB:4561608 as a workaround.

To uninstall the update using command prompt follow the steps below.

  1. Press the Windows key
  2. Type cmd in the search box
  3. Right click on it and run the application using administrator.
  4. A box will open.
  5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
  6. Example: wusa /uninstall /KB:4023057
  7. Once done typing hit enter.

Once done uninstalling the both KB update restart your pc and try to check if issue persist.

I hope the steps above helps. Have a nice day ahead and be safe.

With Warm Regards

Rhaine C.

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  1. Anonymous
    2020-06-26T15:51:27+00:00

    I have installed 3 Win 10 updates in the last two days (KB4560960, KB4561600, KB4497165), and now my Brother MFC-240C printer will not print anything from my computer.  When I try to print something, the job appears in the print queue for a fraction of a second, then disappears.  The printer never starts printing.  I can scan successfully, so the connection (USB) is OK.  I have tried the usual troubleshooting:  removing and reinstalling the printer, removing and reinstalling the driver package - still no luck.  I can use the copy function on the printer, and it prints out the scanned copy just fine.  Win10 appears unable to send print jobs to my printer after this update, and I have no idea how to fix it.

    I too, was unable to print until I uninstalled the update.  But then the volume didn't work!!!  Last night I installed the latest update and this morning my computer didn't recognize me, I had to set a new password, then it showed NO files or apps or anything.  Restarting etc didn't help and it seemed to "one moment" for many minutes.  Eventually and I don't know how everything came back just like it is supposed to .... but now the printer doesn't work again!  Apparently Microsoft didn't bother to make a patch for this afterall.

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  2. Anonymous
    2020-06-26T03:03:06+00:00

    Thank you so much for the detailed instructions! I am so grateful. I spent days trying to sort out this printer problem (which happened after the update) and thanks to the instructions posted here I was able to get my old, trusty MFC-240C working again. It took me a little time to figure out the "search." It is done by clicking the magnifying glass icon right under the Windows icon. ![](https://learn-attachment.microsoft.com/api/attachments/eb5ace79-cfbd-4128-bb02-e7c0605256df?platform=QnA

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  3. Anonymous
    2020-06-25T14:16:41+00:00

    The situation has evolved, as Microsoft has now issued a patch to correct the printer problem.

    This is copied/pasted from a previous post in this thread, and is the best advice I know of now to correct the problem:

    Microsoft acknowledged the printer problem caused by their update, and issued a hotfix (KB4567512) to address it last week on June 16.

    After reading LAHarrison's post, I downloaded & installed the hotfix, and everything is working normally now.

    Here is a link to a page where you can download the hotfix directly - you'll need to know your version of Windows to select the right fix:  https://www.catalog.update.microsoft.com/Search.aspx?q=KB4567512 

    Good luck to you...

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  4. Anonymous
    2020-06-25T12:31:52+00:00

    Thanks everyone. All sorted now after applying patch KB4567523.

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