Hi Lynnetted, I am Paulo. I'm an Independent Advisor and an individual like you inclined to help.
You may check the suggestions in this thread to resolve the issue
https://answers.microsoft.com/en-us/windows/for...
I hope this helps
My laptop has been working on updates 0% for more than 10 hours, all evening and night. That cannot be normal!
So what do I do? Shut down? I need to get back to work shortly.
I am upgrading to Features Update version 2004.