Camera Doesn't Work on Windows 11

camera not working

As the events log implies that the driver is installed correctly, but can't start the service to run it, I am guessing the issue is with effectively 3 cameras on the laptop.

Rear one works fine. There are two cameras on the front - not sure why but I think they are related to facial recognition - so I am guessing there is a bug in the installation code that doesn't like the two cameras on the front.

This may be too simplistic, as I think there are some default installation files in the hidden partitions on the hard drive from previous windows installations (this was an upgrade to Windows 11).

The next step will be to free up those partitions and do another clean reinstall, but painful and this is not a hardware problem. I have two similar style laptops - same manufacturer, different models - with the same problem. So, more likely to be Microsoft than manufacturer. Also, manufacturer says Microsoft provides drivers. They don't.

Thanks, but will Microsoft take any notice?

I first posted this problem after Insider Build 25193.1000 was released. Microsoft ignored it then and since. The number of complaints in the Community is rapidly increasing which suggests that the problem is now with the mainstream as well. All the normal reset options don't work and I had to do a clean install of windows which enabled me to use Teams and Zoom again. However, when I use the camera app it opens with the preview at 90 degrees.

This has not been solved and it was painful to get my Teams and Zoom to work after a clean install. MIcrosoft need to treat the camera app and use in Teams/Zoom has a critical productivity issue.

Thanks, but will Microsoft take any notice?

If many of you complain about the issue, yes they will do something.