How to fix the "That verification method isn't working right now. Please try another method" screen.

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Anonymous
2024-01-17T23:18:07+00:00

I was trying to get my phone number off my old account that my brother was using, but every time I try to add my phone number its keep saying "That verification method isn't working right now. Please try another method", and the tab says "Blocked", and at first I thought my account was block [for Some reason], but I could still sign in, Then i tryed to refresh a few times. but that also didnt work, and the thing is I can put the phone number, back on the other account, but not on the other one i'm trying to get it on.

Windows for home | Windows 11 | Accounts, profiles, and login

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  2. Anonymous
    2025-01-12T04:00:32+00:00

    Finally got mine unlocked after nearly two weeks. So everything I tried did not work, I tried multiple computers, phones, IPads. Tried multiple phone numbers (UK), nothing worked!! But, I used my mate’s number who lives in the USA and it worked straight away! Not sure why?!

    So if anyone here knows anyone from a different country, ask if you can send the code to them. Should work!

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  3. Anonymous
    2025-01-16T18:59:19+00:00

    just want to say that this problem still not resolved xD. what a billion dollars company.

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  4. Anonymous
    2025-01-18T14:24:05+00:00

    I confirm the issue is not solved. My account was locked after a few days without any reason. I didn't send any email or message from this account, didn't buy anything but it was just blocked and unblocking with SMS is not working. Also there is no explanation and no any other option to unlock when it says "Try another method". Ok, I would love to try another method but there is no any other method provided. Looks like both bad UI and bad functionality.

    At least they should give enough information of what is happening. This is so confusing.

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  5. Anonymous
    2025-01-18T14:33:18+00:00

    Tried with different countries such as Poland, Georgia - no luck. Maybe only USA works.... but in this case they should have stated this somewhere... And the error message should be something like "You need to use only US phone numbers. We are not able to send the sms to other countries"

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