How to fix the "That verification method isn't working right now. Please try another method" screen.

Hi

Welcome to Microsoft community.

The message "That verification method isn't working right now. Please try another method" usually indicates that the verification process via phone number is temporarily unavailable or that there's an issue with the phone number you're trying to use. The fact that it says "Blocked" on the tab might mean that the system has flagged your attempt as unusual activity and is preventing changes to your verification settings as a security measure.

Here's what you can try to resolve this issue:

1. Use a Different Verification Method:
   • If you have an alternative verification method set up, such as a secondary email address or security questions, try using that method instead.
2. Clear Browser Cache and Cookies:
   • Sometimes, clearing your browser's cache and cookies can resolve these issues. After clearing them, try the verification process again.
   • Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
3. Try a Different Browser or Incognito Mode:
   • There might be an issue with your browser. Try using the Edge browser then opening an incognito/private browsing window and attempt the process again.
4. Check the Phone Number:
   • Ensure that the phone number you are trying to use isn't already associated with another account. Some services do not allow a phone number to be linked to multiple accounts.
5. Account Recovery Options:
   • Use the account recovery options.

Best regards

Derrick Qian | Microsoft Community Support Specialist

I encountered the same error, and I have tried many times ( over the past 2 weeks) with different phone numbers, but the error keeps repeating.

Same issue, stuck in a loop and none of the advice works. Microsoft support is non-existent, I'm paying for software I cannot use.

I have tried all the possibilities. But still it doesn’t work. Even though i remember the recent Set Emails, Old Password, Personal Information but still it doesn’t. I tried same phone which one i’m always using to login. Same laptop. But still doesn’t work. I tried to make a gap of a week to login again but no use. Kindly help me if someone knows.

Same here.

Such useless, shameful team, we suffered a lot just because of unavailability of any support. After trying All the possibilities and community suggestions still @ same point.

Different devices different location different wifi different network but still same, “Better Luck Next Time” 🤬