How to fix the "That verification method isn't working right now. Please try another method" screen.

Hi

Welcome to Microsoft community.

The message "That verification method isn't working right now. Please try another method" usually indicates that the verification process via phone number is temporarily unavailable or that there's an issue with the phone number you're trying to use. The fact that it says "Blocked" on the tab might mean that the system has flagged your attempt as unusual activity and is preventing changes to your verification settings as a security measure.

Here's what you can try to resolve this issue:

1. Use a Different Verification Method:
   • If you have an alternative verification method set up, such as a secondary email address or security questions, try using that method instead.
2. Clear Browser Cache and Cookies:
   • Sometimes, clearing your browser's cache and cookies can resolve these issues. After clearing them, try the verification process again.
   • Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
3. Try a Different Browser or Incognito Mode:
   • There might be an issue with your browser. Try using the Edge browser then opening an incognito/private browsing window and attempt the process again.
4. Check the Phone Number:
   • Ensure that the phone number you are trying to use isn't already associated with another account. Some services do not allow a phone number to be linked to multiple accounts.
5. Account Recovery Options:
   • Use the account recovery options.

Best regards

Derrick Qian | Microsoft Community Support Specialist

Hello Team,

After more than 3 weeks of not touching a locked Microsoft account of mine, it STILL reports with the messages below when I try and enter ANY mobile number on ANY system (Android, Windows 10 or 11) with ANY browser!

"Your account has been locked

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

How to appeal this and unlock your account

Choose Next and we'll send a verification code to your phone. After you enter the code, you can get back into your account."

<< so I click "Next"... NOTE: There's no option to even use the alternative email set on the account! >>

"Try another verification method

That verification method isn't working right now. Please try another method."

What really concerns me, is that fortunately in this case, the account is not the main account.

BUT..... if it was, I'd have no access to my data and paid Microsoft Subscription information.

This basic issue of a locked account has not been resolved after all this time, and the suggestions provided are not working.

The solutions provided seem to always reach a dead end, or drive you to go round in circles!

Please is there someone I can speak to about this? Thank you.

Hi Team,

I am facing the same issue and there is no other way to me to re-cover my account, can anyone please look into this how can i recover my account from my phone number, as right now i am not getting code on my phone number.

I try to get code on my phone number its keep saying "That verification method isn't working right now. Please try another method", and the tab says "Blocked",

It was working till last month.

Thanks

What I tried that worked for me, is I had to add another email to my account as a back up first before attempting to remove the phone number. Once the new email is added, I was able to remove the old phone number and add my new one. I hope this helps someone.

Hi, I am a minecraft player, my acount is blocked, I recently bougth this, im very worried if you cant help me :(

my email halil_******@hotmail.co.uk cannot login my mobail phone apple