How to fix the "That verification method isn't working right now. Please try another method" screen.

Such useless, shameful team, we suffered a lot just because of unavailability of any support. After trying All the possibilities and community suggestions still @ same point.

Different devices different location different wifi different network but still same, “Better Luck Next Time” 🤬

Hi

Welcome to Microsoft community.

The message "That verification method isn't working right now. Please try another method" usually indicates that the verification process via phone number is temporarily unavailable or that there's an issue with the phone number you're trying to use. The fact that it says "Blocked" on the tab might mean that the system has flagged your attempt as unusual activity and is preventing changes to your verification settings as a security measure.

Here's what you can try to resolve this issue:

1. Use a Different Verification Method:
   • If you have an alternative verification method set up, such as a secondary email address or security questions, try using that method instead.
2. Clear Browser Cache and Cookies:
   • Sometimes, clearing your browser's cache and cookies can resolve these issues. After clearing them, try the verification process again.
   • Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
3. Try a Different Browser or Incognito Mode:
   • There might be an issue with your browser. Try using the Edge browser then opening an incognito/private browsing window and attempt the process again.
4. Check the Phone Number:
   • Ensure that the phone number you are trying to use isn't already associated with another account. Some services do not allow a phone number to be linked to multiple accounts.
5. Account Recovery Options:
   • Use the account recovery options.

Best regards

Derrick Qian | Microsoft Community Support Specialist

Hello Team,

After more than 3 weeks of not touching a locked Microsoft account of mine, it STILL reports with the messages below when I try and enter ANY mobile number on ANY system (Android, Windows 10 or 11) with ANY browser!

"Your account has been locked

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

How to appeal this and unlock your account

Choose Next and we'll send a verification code to your phone. After you enter the code, you can get back into your account."

<< so I click "Next"... NOTE: There's no option to even use the alternative email set on the account! >>

"Try another verification method

That verification method isn't working right now. Please try another method."

What really concerns me, is that fortunately in this case, the account is not the main account.

BUT..... if it was, I'd have no access to my data and paid Microsoft Subscription information.

This basic issue of a locked account has not been resolved after all this time, and the suggestions provided are not working.

The solutions provided seem to always reach a dead end, or drive you to go round in circles!

Please is there someone I can speak to about this? Thank you.

Same here. And Derrick, none of the suggestions you made are working, so fiiing frustrating. what else can we do? you guys need to fix this.

Derrick replied on January 2024. It is now July 2024 and still the issue has not been fixed. C'mon MS, it is 2024, in the age of AI. It is ridiculous.

Has someone find a way to fix this? I have the same issue, the account appears blocked.

I did everything to put my phone number and still it says "TRY ANOTHER VERIFICATION METHOD" every time I TRIED TO PUT MY PHONE NUMBER, I thought that the reason might be related to the place where I live, I really want a solution to this problem that facing all, as for some say that Microsoft rewards is a completely scam and they want it to appear as if there is a problem with our accounts :/