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I helped my dad in setting up my Microsoft account on the family safety software, the only problem is I can't connect my computer to his computer, it says I need to do that for activity and location display. We've tried so many things to the point where I've lost count. Signing into my account on his computer, reading some suggested help pages, and contacting a live chat agent to name a few, none of which helped! I also can provide the reference number from the live chat conversation. please help.
Update: it's been a few hours since I posted this, someone named emily replied with suggestions but now whenever I try to reply to them, it says something went wrong.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I don't think you are following my instruction.
Can you confirm two things:
Please follow my instructions closely. Any mistake here can cause it not towork.
for the final step after restarting my dad's computer for the first time and signing in with my dad's account, do I sign in with my account after the 2nd restart. I tried everything you suggested and my desktop still isn't connected in family safety
I did sign in with my dad's account on that link, my mistake i said I signed in, i meant that I signed in with my dad's account.
Ok so to confirm, it says that site is unavailable temporarily due to maintenance whenever my dad tries to access it.
Can you sign in with your dad's account now on the computer, then go to Settings > Accounts > Family, scroll down, and show me a screenshot? I cannot tell which step you have done or not done.
