Windows 10 Update Error(0x80070643)

Anonymous
2024-01-10T00:49:43+00:00

Hello,

The 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441) will not install on my Windows 10 laptop computer.

I get the following message There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80070643) Retry

When I click on Retry it says its Installing-0% for a few minutes then Installed-100% and then I get Download Error (0x80070643) There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80070643) Retry

Windows Update Troubleshooter could not fix this problem.

I'm not sure what to do, please help.

Thank you

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Sumit 44,306 Reputation points Volunteer Moderator
2024-01-15T09:18:41+00:00

Hi all,

A fix is in the works.

https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-21H2#3231msgdesc 

Devices attempting to install the January 2024 Windows Recovery Environment update ( KB5034441) might display an error related to the size of the Recovery Environment's partition. The Windows Recovery Environment (WinRE) is used to repair or recover from issues affecting Windows.

Resulting from this error, the following message might be displayed.

"0x80070643 - ERROR_INSTALL_FAILURE"

Workaround: It might be necessary to increase the size of the WinRE partition in order to avoid this issue and complete the installation. Note that 250 megabytes of free space is required in the recovery partition. Guidance to change the WinRE partition size can be found in KB5028997: Instructions to manually resize your partition to install the WinRE update.

Next steps: We are working on a resolution and will provide an update in an upcoming release.

Affected platforms:

Client: Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2

Server: Windows Server 2022

Edit:26/02/2024

Fix error 0x80070643 for Windows 10 KB5034441 update - Your Windows Guide

Microsoft has provided a script fix mentioned here in detail on how to run a script that increases the size of the WinRE partition.

#1

In the Windows search,

Search for Windows Powershell, right-click it and choose run as administrator.

Next, execute this command:

set-executionpolicy remotesigned

Afterwards, select Yes to All when prompted. Keep the Window open.

#2

Download this script.

https://ywg2216-my.sharepoint.com/:u:/g/personal/sumit_sumitdh_com/EZl7EZYIO7ZIh3sekEg3b7gBpng2Rorpmgh8B7EtlV-PZg?e=CU642G

Make two folders on your C drive root, with names 1 and 2, so their paths are as follows:

C:\1

C:\2

Paste the script file you downloaded into folder 1.

In the Powershell window, navigate to the C drive folder and enter this command:

cd C:\1

This will ensure the folder which contains the script is selected. Now, we need to run the script, which increases the size of WinRE. For that, run the following command:

.\1.ps1

After that, press Y to confirm running the script.

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Answer accepted by question author
Ramesh 181.2K Reputation points Volunteer Moderator
2024-01-10T05:27:41+00:00

Update: Microsoft is working on a fix. Until then, you may ignore the Windows Update error 0x80070643 and wait for an official fix.

Image


Important: Follow the workaround only if you're comfortable with the diskpart console tool because it can be a risky procedure. Otherwise, please start a new thread and seek the assistance of an IA or moderator.

Workaround: Resizing the Recovery partition to 750 MB or more will fix the issue. The error occurs due to a lack of free disk space in the Recovery partition.

KB5028997: Instructions to manually resize your partition to install the WinRE update - Microsoft Support: https://support.microsoft.com/en-us/topic/kb5028997-instructions-to-manually-resize-your-partition-to-install-the-winre-update-400faa27-9343-461c-ada9-24c8229763bf

Caveat: The above Microsoft article assumes the Recovery partition is situated next to the OS partition. That's not necessarily the case in many systems. So, a different approach has to be followed on systems where the Recovery partition is not located near the OS partition. In that case, please start a new thread and seek the assistance of an advisor or volunteer moderator.

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  1. Anonymous
    2024-01-19T03:07:20+00:00

    I have two Windows systems that had (and as far as I know, still have) the same failure as you. I tried all the proposed technical solutions (i.e., resizing the WinRE Tools disk partition and the Recover disk partition) and nothing worked to resolve the update issue on my systems. I've had an IT career and, although wouldn't call myself a Windows expert, I've fiddled with various Windows versions for years. I certainly have enough career Windows support experience (application development, starting/stopping services, editing the registry, creating CMD shell scripts, etc.) to make double and triple certain that I wasn't making a command line typo.

    Even though Microsoft has removed the update from their server, if your PC has downloaded it, Windows will continually attempt to install it. Theoretically, the failed update shouldn't stop other updates nor should it interfere with other apps. However, your experience seems to suggest otherwise.

    I didn't have any other issues other than the repeated failure to update. However, because the update failure irked me, I managed to remove the failing update but not-installed KB5034441 and then "hide" that update so that Windows doesn't attempt to reinstall it. I don't remember where I discovered this hack workaround (I think on a different topic thread on this Microsoft Community Forum, or possibly on another Windows troubleshooting website - but I will explain what I did). You can then decide if you want to try it. All I know is that after I applied this workaround, it stopped the download errors. But, to be clear, this workaround does NOT solve the installation problem with update KB5034441.

    There is a saying, "Trust but verify." To convince yourself that the following procedure will work to hide/block future attempts to install update KB5034441, you should conduct your own web search on "How to Delete the SoftwareDistribution in Windows". If you don't trust what I've documented below, if you don't trust what you read on other websites about removing updates, or if you don't trust yourself technically to attempt this, then STOP - don't go any further; wait for Microsoft to resolve the problem.

    There are two parts to this procedure to disable attempting to install KB5034441:

    1. Deleting all Downloaded but Not-Yet-Installed Updates
    2. Hiding Update KB5034441 (which configures your PC to ignore ruture attempts to install this update even if it is still on the Windows Update website

    1a) To delete downloaded but uninstalled updates, you must sign-on to Windows using an Administrator user account. If you don't have access to your Windows Administrator account - STOP*, you cannot go any further, so you must wait for Microsoft to resolve the problem.*

    1b) Using Windows Explorer, navigate to the Windows\SoftwareDistribution folder. On my computer, that folder is C:\Windows\SoftwareDistribution (which you must do using Windows Administrator credentials). In that folder, you should see at least two other subfolders - maybe more. The two you should see are "DataStore" and "Download". If you don't see "DataStore", then you are not in the correct folder. Type Control-A on your keyboard. That should select everything in the SoftwareDistribution folder, both files and subfolders. With everything selected (highlighted), press the Delete X button on the Windows Explorer app. You may get a prompt that says you must have Administrator credentials; if you get that, check the checkbox "Do this for all current items" and click on the OK button. You might then receive a "Folder in Use" error when it tries to delete "DataStore". Check the checkbox "Do this for all current items" and then press the Skip button. If you don't check that last box, you will also receive a "File in Use" error for the ReportingEvents.log file - so press Skip again.

    1c) That's it for removing the downloaded but not-yet-installed updates. I'm not 100% certain about this next comment, but I think the reference to Update KB5034441 is still in the DataStore. Because of that (or, somehow, that the PC's "memory" of KB5034441 still lingers), you must still proceed with the next step to "hide" that update (so that your PC will not attempt to install KB5034441 unless you "unhide" it in the future).

    2a) On this Community Forum thread, look on page 6 of this community thread and find Sumit D's January 11 reply to Alexis Haas's post of the same date. The very last thing that Sumit suggests (without recommendation) is how to download the "wushowhide.diagcab" tool at this link https://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab.  Clicking on the link will automatically download the tool to your Downloads folder.

    2b) While still signed on as Administrator, use Windows Explorer to navigate to your Downloads folder. Then double-click the wushowhide.diagcab file; doing that that will launch the tool.

    2c) A new window will pop up with the title bar showing "Show or hide updates." Click on the "Next" button. It will start examining your PC.

    2d) When it stops its examination, you will see two options. Select the first one: "Hide Updates".

    2e) Make sure that you select/check the update KB5034441 and any other updates you wish to hide. Then click on the "Next" button.

    2f) You're done with this step. Close the tool window if it hasn't automatically closed.

    1. LAST, REBOOT.

    That should eliminate repeated update errors. Good luck!

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  2. Anonymous
    2024-01-10T21:39:59+00:00

    My recovery partition was previously 1.7 GB and the update still failed to install. I then resized my recovery partition to nearly 3 GB, and the update still fails to install. There is something else going on.

    I had the same issue, but my mistake was forgetting to re-enable WinRE. According to the:

    KB5028997: Instructions to manually resize your partition to install the WinRE update - Microsoft Support

    Check status of WinRE:
    reagentc /info

    If it is disabled, enable it:

    reagentc /enable

    It worked after resizing for me.

    Full list of steps I took to fix it:

    Issue with update KB5034441 is listed here:

    KB5034441: Windows Recovery Environment update for Windows 10, version 21H2 and 22H2: January 9, 2024 - Microsoft Support

    It recommends increasing the size of recovery partition, first check WInRE status and recovery partition location with:

    reagentc /info

    The above command should be ran from "cmd" running as Administrator.

    Field "Windows RE status" show the status and "Windows RE location" show "partition#" where your recovery is located.

    Second, before resizing stop WinRE:

    reagentc /disable

    Third, on reddit I've found free partition resizing tool because Windows does not have proper means to resize and recommended resize article is not helpful as it suggests to shrink C disk which is not possible if you have BitLocker enable on your C partition:

    https://www.reddit.com/r/Windows10/comments/rq40pt/help_for_finding_a_partition_manager/

    During installation make sure to uncheck all the checkboxes except the one that install the tool.

    My recovery partition was between partitions C and D. Since C was encrypted, I couldn't change it, so I shrunk D by reducing from the head of the partition.

    Fourth, once unclaimed space was available for WinRE partition, I resized it to use it.

    Fifth, optional, just in case I ran run following command to maybe fix something else:

    dism /online /cleanup-image /startcomponentcleanup

    Sixth, reboot and re-enable WinRE now:

    reagentc /enable

    Re-check the update, works for me now.

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  3. Anonymous
    2024-01-10T14:47:41+00:00

    that's probably the best most up to date and informative answer ive ever seen on a troubleshooting forum. thanks for looking out for the little guys.

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