Windows Live Mail stopped working after last Windows 10 update

Anonymous
2020-08-20T19:02:14+00:00

Since the last update of Windows 10, when I open Windows Live Mail every message produces "Message cannot be displayed." I tried running the "repair" utility, but nothing changed. Is this a widespread issue? I really liked Live Mail and had a lot of messages saved that I can no longer access. HELP!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

155 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-03-16T16:28:59+00:00

    My email provider is Outlook.  I set the account as an IMap on their server to make it work after Microsoft stopped support of "Windows Live Mail" in 2018.  Yes, I am seeing the same "Message cannot be displayed" that the others are seeing.  It says check for shortage of memory and hard drive space. I checked this and I am good.  My other Windows 10 computer is working on "Windows Live Mail", but I'm not sure which updates are installed on it.  I tried adding files to storage folders manually using explorer, but it appears that all folders are blocked.  I tried a repair procedure by reloading "Windows Live Mail" install file which gave the option of repair.  I'm hesitant about  doing a complete install, because I don't want to lose all of my old emails in the storage folders.

    Was this answer helpful?

    0 comments
  2. Brian Tillman [Outlook MVP 2007-2019] 25,915 Reputation points
    2021-03-16T15:51:44+00:00

    Thanks to Ron, I was able to reinstall WLM and it works great on my completely up-to-date Windows 10 system. Who is your mail provider and what type of account do you have configured? Are you seeing the "Message cannot be displayed" error that others are seeing?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-03-15T15:55:42+00:00

    Hi Brian,

    I probably posted my question on the wrong Microsoft Community question.  My question was (Windows Live Mail stopped working after the last Windows 10 update on March 8. 2021.  I wanted to know if anyone else who still was using "Windows Live Mail", had the same problem that I was having that made my use of "Windows Live Mail" be unusable.  I have no idea what the others are talking about with the 3 registry numbers.  When I download my email using "Windows Live Mail", I get the message (Message could not be displayed) and it evolved to not allowing me to move emails from the inbox to my local "Windows Live Mail" storage folders.  It would be greatly appreciated if someone could tell me if this a problem created by Microsoft or something that happened to my local computer.  Or how can I create another post that is only about this problem.  

    Ransome

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-03-15T00:23:29+00:00

    Sorry it did not work.  The value was 0 for the 3 Recreate and I changed it to 1 for each one of them.  What else could be done? 

    Another difficulty cropped up.  The arriw keys no longer work.  Any advice?

    Thank you again for your help.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-03-14T23:36:18+00:00

    It's been fixed.  Thank you. Claire

    Was this answer helpful?

    0 comments