Hi,
As to the next step in solving your issue, I would suggest you apply the below fixes one by one.
Fix # 1:
Step 1:
Go to search box next to Windows icon and type CMD
Step 2:
Right-click on Command prompt and then select Run As Administrator
Step 3:
Type sfc /scannow & press enter
Step 4:
After the above completes then type DISM.exe /Online /Cleanup-image /Restorehealth & press enter
Step 5:
Restart PC after the above.
Fix #2
Step 1:
Go to Search box next to Windows icon and type CMD
Step 2:
Right-click on Command Prompt and select Run As Administrator
Step 3:
Type Powercfg /h off & press enter
Step 4:
Then type chkdsk C: /F
Type y to accept scan after the restart.
Step 5:
Shutdown your PC "not restart"
Step 6:
Turn PC back on
Let chkdsk check for errors, and the system will reboot.
Fix #3:
Step 1:
Go to search box next to Windows icon and type Defragment and Optimize Drive
Step 2:
Select the Windows installed drive and click on Optimize
Step 3:
Once the above completes Restart PC and verify the issue.
Let me know the status after performing the above.
Regards
Shuaib
Independent Advisor