Harman Kardon Invoke speaker - can't pair Bluetooth

Anonymous
2020-09-16T03:45:56+00:00

I just tried using my Invoke again for the first time in a while, and I can't pair via Bluetooth in order to play music from my phone.  If I say "Hey Cortana, pair Bluetooth," it responds and says it is entering pairing mode, but my phone doesn't detect it.  When I try pressing the bluetooth button on the speaker, nothing happens... the speaker does not enter pairing mode as expected.

I did not have this problem the last time I used it (probably 2-3 months ago).

I tried doing a full factory reset and setup, and it still does the same thing.  The speaker seems to be working fine otherwise... I can issue other Cortana voice commands (i.e. whats the weather, play radio station) and it responds properly.

The speaker has the latest FW:

2.0.4.067aa17.vs-ssh-main

Barracuda_libre-11.1842.0

Can anyone help?  Thanks!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-12-02T20:45:19+00:00

    I was able to dig up an old iPad Mini and was able to make this work. 

    I do not know the reason (same Cortana App version as iPhone), but the highest available iOS version for the iPad Min I have is 12.4.9 vs 14.2 on my phone. 

    There was a difference in setup, as the iPad Mini was able to start the iOS Airport (Wi-Fi) Accessory setup routines and those are not running on the iPhone (Fails before this step).  As there is also failure on Windows, I am not sure if the failure is specifically in iOS or on the MS end.

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  2. JosephT71 9,220 Reputation points
    2020-11-30T18:34:07+00:00

    I just notice this in the Invoke manual --- Cortana has to be "US English" in order to do the setup.

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  3. Anonymous
    2020-11-25T05:39:53+00:00

    Exactly!  However, I was finally able to connect my Invoke/Cortana to the internet by using the Cortana phone app.  I downloaded it from the Google playstore to my phone and followed the instructions on the app to connect the Invoke.  It magically worked.  I can't explain it or have a single clue as to why it worked, but it did.  THEN I was able to connect Invoke/Cortana to my computer.  It has since disconnected once, but I was able once again to connect it using the phone app.  Give it a try and see if it works for you.  Otherwise, we're stuck with a stylish paperweight.

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  4. Anonymous
    2020-11-25T00:37:37+00:00

    Mine should be all set now. When it turned on again, the speaker announced the news of the discontinuing support that is coming.

    Best of luck! Search for an iphone mini 4 if you can...

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  5. Anonymous
    2020-11-25T00:31:04+00:00

    I somehow got mine to work following the same exact steps except while using my Ipad Mini 4 rather than my iPhone 11 pro.

    I hope you are all able to try attempting the same steps on an older device. I have no idea why this worked.

    Hopefully, I now have the new software and it will eventually work on my phone. for now, I'm going to leave it.

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