Hello Virginia, I've created this app specific password, although why there is the need to go through this lenghly process when it was fine before. Anyway now it is asking me to get into my "Tools" on my menu tab, and as just working out why I am unable to do this is that I do not OR am unable to as having NO ribbon on my outlook client, and no button at the top to bring down the menu, nothing.
Please help, Anthony