Can't turn on Bluetooth, Bluetooth adapter disappeared both in Device Manager and the Hidden Devices in Device Manager

Anonymous
2020-09-30T15:48:31+00:00

Hi all,

My PC has been working fine before, but decided to act up today. Out of a sudden, my bluetooth is turned off, and there is no option to turn it back on. I tried reinstalling the drivers, remove, and repair, but it did not help. 

The Bluetooth Adapter is still not showing up in my Device Manager, even when I select to show Hidden Devices.

Now I am stuck, unable to connect to my speakers, controllers, and keyboard. Gotta quickly find a wired keyboard just to type this. On a side note, WiFi is working fine too.

Mainboard is a Gigabyte Aorus B550i, installed both bluetooth drivers from Gigabyte and from Intel, didn't help. Bluetooth adapter is an Intel Wi-Fi 6 AX200.

Please help :(

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-09-30T17:37:20+00:00

    If the BT module isn’t showing under hidden devices & there is no switch or key which disables Bluetooth/WiFi then it’s most likely the module has failed. If this is the case then you’d need a Bluetooth USB dongle to return the functionality.

    Have you restarted the PC?

    Is fast startup enabled? If so try disabling it & then restarting the PC.

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  2. Anonymous
    2021-02-14T07:56:50+00:00

    Gigabyte B550 Aorus Master ... the same problem .. its annoying

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  3. Anonymous
    2021-01-02T16:53:03+00:00

    So whatever I have done (maybe the flash back to an older BIOS F2) recently seems to have fixed my Bluetooth issue permanently. It's odd though I was running an older BIOS and it didn't work however now it's fixed. I have the Gigabyte B550I (mini ITX) Aorus Pro AX rev.1.0 motherboard and did have a Beta Bios which has since been removed from Gigabytes BIOS files and somehow I think that was the cause. Regardless I've been running glitch free now for a couple weeks.

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  4. Anonymous
    2020-11-13T08:17:04+00:00

    It  works now i have b550 aorus master and had the same issue 

    Solved

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  5. Anonymous
    2021-01-18T23:25:04+00:00

    Similar issue here with Aorus Master B550.

    Seems to be a motherboard issue. I temporarily fixed mine by the following:

    1. shutdown the computer
    2. disconnect power (turn off, remove plug)
    3. press the power on button on your computer (to ensure the power is drained to on-board capacitors etc) - at least 10 seconds
    4. reconnect power
    5. startup

    For me, this reliably restores the Bluetooth device and Windows can then turn Bluetooth on/off and the device appears in Device Manager.

    Same issue here as the OP, just saying this resolved it for me :-)

    Pulling the cord was the key, no amount of rebooting or anything else I tried worked

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