Missing download folder

I use Edge as my browser. I have tried to download a different one and can't. See attached screenshots.

I run into the same problem when trying to reset. See attached screenshot.

First of all, please share the screenshot of what error you exactly seeing, when you trying to download any file.

Also, answer this:

Which browser you're using using to download files? Is this happening if you're using another browser?

The error you're seeing from browser side, or file explorer side? Please give answer to this question. Also don't forget to share the error message screenshot

thank you so much for all your help thus far. While I am still not able to resolve my problem with your suggestions I appreciate your assistance.

Your latest suggestions don't work as I am not able to download the Media Creation tool (step 6). I don't have a USB Installation Media or an ISO File.

Thanks for the screenshots

Your currently installed version of Win 10 is really pretty old and most like a component of the current issue.

The older a copy of Windows is, the more difficult it becomes to support.

Since you have done all I have asked and still get no relief, here is a posting(below) found on this same forum that will answer how to do a Repair install.

Good luck to you

How to do a Win 10 repair Install that keeps everything including Files and applications and justre installsWindows

The following is from the Microsoft User Community

Sumit (Independent Advisor)                                             Replied on May 14, 2020

·         Independent Advisor

Hi,

You can always wait for next month's release. Otherwise reinstall 1909.

Try doing a repair install. A repair Install keeps everything including Files and applications and reinstalls Windows.

http://www.yourwindowsguide.com/2016/06/how-to-...

http://www.tenforums.com/tutorials/16397-repair...

The best and the easiest way is to use first method in the first article.

Disclaimer:

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Sumit

Available 6 PM - 8 AM Pacific Standard time

Stay safe and wash your hands

https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085

Or

I trust these will do!