Airpods Pro: very bad quality in Headset mode on Windows 10

Anonymous
2020-04-02T12:50:11+00:00

Dear all,

I've got my new Airpods Pro, they work well with my iPhone.

Also on Windows 10 via bluetooth, sound quality is good when using the "Airpods stereo" mode.

However, in the headset mode ("Airpods Hands-Free AG Audio") sound and especially microphone quality is extremely bad. I tried to change the default format (see screenshot, it's only 8000Hz), but I cannot change it as it's grey. Any advice to get a better microphone quality?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2022-01-17T19:57:00+00:00

According to this post it should be fixed already in Insiders Build (currently Dev Channel only).

Was this answer helpful?

10 people found this answer helpful.
0 comments No comments

147 additional answers

Sort by: Most helpful
  1. Anonymous
    2021-06-04T13:11:25+00:00

    The next version release will be announced on the 26th. The insider preview version has not fixed the issue.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-12-08T11:59:07+00:00

    Hi By-Morphys

    this might be a technical explanation, but it does not make any sense to me to reduce audio quality for hands-free usage. 

    Let the user decide which kind of quality he/she wants for hands-free operation.

    And with Sony and Plantronics Voyager bluetooth headsets it works fine...near to perfect audio quality even in hands-free mode.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2020-11-02T21:45:55+00:00

    I am hitting the same issue with airpods pro. Can't find a way to make good quality sound(Stereo) + microphone work at the same time with airpods pro only in zoom.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-09-14T18:21:01+00:00

    Yeah, I am also having this issue.  The audio quality is great! Even spatial audio works with compatible headsets but the mic quality is poor, telephone quality like you mentioned before.  I wish I could use my BT Headset's high fidelity microphone on Windows.  Please fix this MSFT!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments