Hi Erik,
Please rename the folder WindowsApps in Drive D to WindowsApps.old, restart your computer, It should work after renaming it.
Thank you,
Arvin Dalumpines
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So I was trying out the Xbox Game Pass for PC and I was going to install Sea Of Theives and Astroneer.
I first downloaded Astroneer to my C:\ (my ssd) and it worked out because it is around 3 GB it fit.
However, when I was going to install Sea Of Theives I had to change my default drive from C:\ to D:\ (my hdd) because I couldn't fit it on my ssd.
It downloaded fine, but when it was trying to install the game, it just stopped and said "Error" instead on installing. Then instead of the "Play" button there is a button called "See details". When I clicked it, a popup comes up saying: "Something unexpected happened. Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help. Code: 0x80070005"
That is the code for "Access denied" which is strange, why wouldn't Microsoft Store have access to install apps on my computer?
I have tried updating windows to the latest update, I have reset the Microsoft Store and I have tried to give the group "Everyone" access to the folder that Microsoft Store is installing in. Without any success.
To summarise, I can install apps from Microsoft Store to my C:\ drive (ssd), but not to my D:\ (hdd). It downloads fine, but when it tries to install I get the following error: "Something unexpected happened. Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help. Code: 0x80070005".
Any help is appreciated, thanks in advance.
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Hi Erik,
Please rename the folder WindowsApps in Drive D to WindowsApps.old, restart your computer, It should work after renaming it.
Thank you,
Arvin Dalumpines
Thats what is happeninng to me but i can dowload games on my d drive in the microsoft store
I’m in safe mode but it still wont let me change the name of the file and it says that I need administration to change it. Then I click continue and it still says that its open in another program
So i already have Forza horizon in the windowsapp folder where i want to also download sea of thieves, but since the download button doesn't work I have to change where new content is saved (meaning i have to delete my download of Forza) just so i can download sea of thieves. This is such a bad design. WHY does it HAVE to delete the current data in the folder just to change where prefer them to download.
Thank you so much i was trying to fogure this out for forever