My Computer Crashes During Zoom Meetings

Anonymous
2020-04-21T23:04:55+00:00

Every time I have a zoom meeting, my computer crashes and shows the blue screen of death. I thought that if I updated my systems the crashing would stop, but that has not been the case. I have included a link that has the minidump of when it last crashed. The minidumps for the first few crashes are not on my computer. 

https://drive.google.com/file/d/1Bz6rdb1mBS\_OYMInYMA\*\*\*\*dHsxXbX4M/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2020-06-26T05:36:59+00:00

Hello Guyz, I also had this issue but it can be solved easily, if u have an Nvidia graphics card, then run zoom using it. For me, it crashes when I run it using Adm or integrated graphics.Hope this solves the issue

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Anonymous
2020-06-19T15:24:15+00:00

[SOLVED]

After struggling with this problem for a long time, I finally decided to dig up every nook and cranny to find out what was happening. It turns out Zoom was sending Power Requests to my windows, making my display turn off randomly, you can see that on the event viewer.

To see these power requests in windows 10 open your Command Prompt (Admin) -> CMD

Then type this following command:

powercfg -requests

Then, you will see all the active power requests. Theoretically, all of then should be. Otherwise, there's something sending power requests to your computer. Check out the screenshot below.

You can see there's a "Caller_type" with the process "Zoom.exe" and "Request_Type" as "DISPLAY", "AWAYMODE", and "SYSTEM", which is the ones that are prompting the display to turn off suddenly.

To solve this problem, you can add a request override for this process.

powercfg -requestsoverride <CALLER_TYPE> “<NAME>” <REQUEST>

For example,

powercfg -requestsoverride PROCESS “Zoom.exe” AWAYMODE

powercfg -requestsoverride PROCESS “Zoom.exe” SYSTEM

powercfg -requestsoverride PROCESS “Zoom.exe” DISPLAY

One caveat: Make sure to not do it with any DRIVER "Caller_Type"

After doing this, it may solve the problem.

resource: https://www.makeuseof.com/tag/fix-windows-10-sleep-mode/

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  1. Anonymous
    2021-04-23T16:22:08+00:00

    Hello,

    This worked for me.

    1.  Your anti-virus software may have a camera or microphone monitoring feature - turn it off and reboot the computer.  Try Zoom

    2.  Goto 'Camera Privacy Settings" &' Microphone Privacy Settings" in WIN 10, turn off access for apps you don't need and reboot the computer. Try Zoom

    Good Luck,

    Honolulu57

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  2. Anonymous
    2021-02-23T02:05:22+00:00

    I always use a bluetooth wireless headset with microphone. It didn't help.

    There was a zoom update a few weeks ago. Since then, there have been much fewer crashes--though not none.

    There isn't a problem with windows drivers--or anything else. This is a ZOOM issue.

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  3. Anonymous
    2021-02-19T00:13:12+00:00

    Use an external USB microphone or a bluetooth wireless headset that has a microphone.

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