zoom and windows 10 - microphone and speaker drop off

Anonymous
2020-04-05T18:00:10+00:00

I am trying to use zoom on my Windows 10 HP laptop, but the microphone and speaker drop off after just a short time.  My speaker is a "Realtek".  What settings should I be using?  I have both the speaker and microphone set to work with the app.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-12-02T21:08:17+00:00

    I have made the changes you suggested and today had a very successful zoom meeting :-) It's looking good because my microphone and sound had dropped out on every single one of my previous zoom meetings. Thank you so much for posting your suggestion.

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  2. Anonymous
    2020-11-19T16:44:17+00:00

    I have had this happen twice during a meeting, but having consistent Mic and Audio issues while in Zoom or Teams.  Any help is much appreciated. I bought a brand new HP Envy.

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  3. Anonymous
    2020-11-18T23:59:24+00:00

    Thanks PigrimA.    I applied the fix late this morning.  I just started testing to confirm that all is better now.  Formerly a test technician, I should know from experience that firmware sometimes conflicts with drivers/ settings in an application and/ or  OS,  I am glad that it seems an 'easy' fix!

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  4. Anonymous
    2020-11-18T19:31:11+00:00

    I believe I tried that since while I was still trying to solve the problem on my desktop I was trying everything suggested. Finally gave up and tried using my wife's laptop using the inbuilt camera and audio. Worked just fine. I'll be using that for Zoom meetups that we both want to participate in. I'll use the desktop and headphones if it's just me. Perhaps someday RealTek and MS will get together and publish a fix.

    Thanks for for your input.

    Ed

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  5. Anonymous
    2020-11-18T17:53:56+00:00

    Have there been any reports from users on Windows platforms that do not use RealTek hardware?

    I use an external Focusrite Scarlett 18i8. I have the problem of sound dropping out in Zoom to me (not outgoing to anyone else). I have been in conversation with the Focusrite techs and we've gone one by one through dozens of suggestions. So far, none have solved the issue since the beginning of the semester.

    My last class of the semester begins in 8 minutes. Maybe next term.

    Dennis

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