Disable Touch Pad on HP Laptop running Windows 10.

Anonymous
2020-02-01T18:31:02+00:00

I can no longer disable Touchpad (Synaptics SMBus Touchpad) on HP laptop with windows 10. Typical Disabling Driver options through Device control panel are not available. Disable driver options are grayed out. Are there other ways to disable the touch pad? Key strokes shortcuts, etc.?

Latest updates installed. Tried to uninstall touchpad but it just reinstalles automatically upon restart.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

71 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-02-08T21:42:23+00:00

    I hope so. A rogue cursor sure slows me down. Anyways thanks for your efforts.

    JR

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-02-08T20:26:16+00:00

    Unfortunately I’m out of options, hopefully another user will have more experience with your problem.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-02-08T20:24:58+00:00

    Several times. Nothing.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-02-08T19:43:26+00:00

    No, I am not comfortable doing that.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-02-08T19:41:01+00:00

    JosephT71,

       Hope you don't mind but I'd like you to look at what I've comeup with. I want to make sure I fully and clearly present my issue. Plan to post on the HP support forum.  

    I can no longer disable the Synaptics TouchPad on my HP Laptop. Prior to the recent Windows updates, I was able to disable it as I much prefer using a mouse. My Laptop is just over 2 years old and running Windows 10, version 1909. Product # 2UE54UA#ABA. Originally I had a legacy Synaptics driver (old style control panel dockable to the task bar), The current Synaptics Driver version is 19.5.35.47. The “disable driver” option is grayed out thus no longer available. Also, the sensitivity level cannot be set and the curser has gone rogue.

    This Synaptics TouchPad problem is wide spread based on numerous threads on both Microsoft and HP community forums. All of the “old” solutions presented have not worked. Intel specifically warns about trying to roll back to a legacy driver.

    Based on what I have found with help from others, the problem appears to deal with DCH drivers and its associated UWP hardware. Intel's warns about catastrophic failures if DCH drivers are installed incorrectly. The following provides more detail.

    https://www.intel.ca/content/www/ca/en/support/articles/000031275/graphics-drivers.html

    From the Microsoft Store I recently tried to download the "synaptics touchpad" app. The Microsoft Store originally said I “owned the app” and but then it turned to "error" (see screenshots).

    Again, the old solutions don’t work to fix this problem. This DCH driver/app installation problem needs to be elevated to an HP technical support person who fully understands DCH drivers. If anyone reading this is an HP front line support person, it would be most helpful to forward this to a HP staff familiar with Intel or Nvidia or Realtek "DCH driver/app" installation problems.

    Was this answer helpful?

    0 comments