2020-02 Updates KB4524244 Locks Up My Computer and Fails Install

Anonymous
2020-02-12T01:43:44+00:00

I received the Patch Tuesday releases today.  KB4532693, KB4537759 and KB4538674 dropped in the first wave and all installed successfully.  On a subsequent "Check for Updates"  KB4524244 downloaded and installed but on the reboot, it rebooted the first time but froze hard on the second re-boot with Step 2 information and a frozen spinner on my screen, no keyboard or any access.  After about 15 mins I finally forced the system down.  On the reboot, my Secure Boot flagged me that the keys were corrupted.  I was able to get those repaired and reboot into the system.  I rebooted a couple more times but no updates attempted to install.  On a third "Check for updates, the same (KB4524244) update attempted to download but freezes the system at 94% on the download.  Again freezes hard requiring a hard re-set.  I tried flushing the Software Distribution cache but get the same results.

FYI:  I am running Windows defender with VBS (Credential Guard and Hypervisor enforced Code Integrity on an HP EliteDesk 705 G4 MT with a AMD Ryzen 5 PRO 2400G with Radeon Vega Graphics.  I also have a similar set up running on an HP laptop (Intel i5), but the update installed fine on it.

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Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-02-17T18:20:08+00:00

    Greg, I'm not real tech savvy so some of what you suggest is greek to me.  Here is what I'm experiencing.  According to the update history, my updates have been crashing since August.  On February 11 an update was initiated.   It ran up to 61% completed and stayed there for six hours.  I finally shut to computer off and Windows undid the change.  Then yesterday (February, 16) another update was initiated at 9:00PM, at 11:00PM it was at 91%.  I let it run all night.  At 7:00AM this morning, it was still at 91%.  I again shut off the computer and the changes where uninstalled.  Okay, if I try to follow all the steps, will this help my situation or should I just reinstall Windows 10 and hope for the best?

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  2. Anonymous
    2020-02-17T03:44:39+00:00

    This morning I tried to get in my computer.pc screen is on and it says enter password said it will not take my password does anyone have any solution

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  3. Anonymous
    2020-02-17T01:09:29+00:00

    (1) When you press F1 on that screenshot, it tries to go to a Recovery Partition. It won't be there, if you chose to delete it at the end of making your USB Recovery drive.

    (2) I think the 1903 USB Recovery drive should boot & work. Plug it in, turn on the computer, & try PF12 at the Lenovo logo. You may have to press & hold it. Or maybe you have to repeatedly press/release it. When at the Boot Menu screen, select the UEFI option, if two are offered for the USB drive.

    (3) If that fails to boot, make & try Installation media. See whether you can get to its Recovery Environment.

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  4. Anonymous
    2020-02-16T01:52:28+00:00

    I don't think you are having the same issue since you don't have an AMD processor & you haven't heard from HP Sure Start Recovery. Too bad the MSFT article doesn't quite confirm that is the case, though. It doesn't mention anything beyond "a sub-set of devices" for the ones being affected & it doesn't mention what the effect is beyond "an issue". Anyway...

    (1) "Troubleshoot > Advanced Options > Startup Repair" is worth a try.

           Some say try it up to 3 times.

    Otherwise, check what you can do in Safe Mode...

    (2) "Troubleshoot > Advanced Options > Startup Settings > Restart".

          After the restart, enter the number left of Safe Mode with Networking.

          Some say just entering Safe Mode & rebooting to Normal Mode is a cure.

    (3) Type "Control Panel" into the Search bar or into a "right-click START, Run" box.

         I think the START button will not work in Safe Mode, but a right-click on it should work.

    In the Control Panel, I wanted to say to try Windows Update, but I can't find it. So...

    (4) With the Control Panel set at "Category" (top, right)...

    (a) Click "Uninstall a Program" at the bottom.

    (b) Click "View Installed Updates" at top. left.

    Four came in for me, including KB4524244. Only the bottom one (KB4538674) will not uninstall. It could be any of the top three causing your problem. You may select them & look higher up for an Uninstall button. Or right-click, uninstall.

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  5. bhringer-9380 4,350 Reputation points Volunteer Moderator
    2020-02-15T20:11:14+00:00

    Security update for Windows 10, version 1607, 1703, 1709, 1803, 1809, 1903 and 1909: February 11, 2020 -KB4524244

    https://support.microsoft.com/en-us/help/4524244/security-update-for-windows-10-february-11-2020

    Known Issues

    Symptom Workaround
    Using the “Reset this PC” feature, also called “Push Button Reset”<br>or PBR, might fail. You might restart into recovery with “Choose an option” at the top of the screen with various options or you might restart to desktop and receive the error “There was a problem resetting your PC”. This standalone security update has been removed and will not re-offered from Windows Update, Windows Server Update Services (WSUS) or Microsoft Update Catalog.<br>Note This does not affect any other update, including Latest Cumulative Update (LCU), Monthly Rollup or Security Only update.<br><br><br><br><br><br>If you have installed this update and are experiencing this issue, the following steps should allow you to reset your device:<br><br><ol><br><li><span><span><span>Select the start button or Windows Desktop Search and type <strong><br>update history </strong>and select <strong>View your Update history</strong>.</span></span></span></li><li><span><span><span>On the <strong>Settings/View update history</strong> dialog window, Select<br><strong>Uninstall Updates</strong>.</span></span></span></li><li><span><span><span>On the <strong>Installed Updates</strong> dialog window, find and select KB4524244 and select the<br><strong>Uninstall</strong> button.</span></span></span></li><li><span><span><span>Restart your device.</span></span></span></li><li><span><span>Upon restart use the “Reset this PC” feature and you should not encounter this issue.</span></span></li></ol><br><br>We are working on an improved version of this update in coordination with our partners and will release it in a future update.
    You might encounter issues trying to install or after installing KB4524244. To help a sub-set of affected devices, this standalone security update has been removed and will not re-offered from Windows Update, Windows Server Update Services (WSUS) or Microsoft Update Catalog.<br>Note This does not affect any other update, including Latest Cumulative Update (LCU), Monthly Rollup or Security Only update.<br><br><br>If this update is installed and you are experiencing <br>issues, you can uninstall this update.<br><br><ol><br><li><span><span><span>Select the start button or Windows Desktop Search and type <strong><br>update history </strong>and select <strong>View your Update history</strong>.</span></span></span></li><li><span><span><span>On the <strong>Settings/View update history</strong> dialog window, Select<br><strong>Uninstall Updates</strong>.</span></span></span></li><li><span><span><span>On the <strong>Installed Updates</strong> dialog window, find and select KB4524244 and select the<br><strong>Uninstall</strong> button.</span></span></span></li><li><span><span><span>Restart your device.</span></span></span></li></ol><br><br>We are working on an improved version of this update in coordination with our partners and will release it in a future update.

    Also see https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-1909#392msgdesc

    ~bhringer

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