Your Phone (We can't connect to your phone)

Anonymous
2020-03-16T03:14:26+00:00

Hey, everyone:

I was trying to link my S9 to my Windows 10 PC via the "Your Phone" app, but the process didn't work. I followed the various troubleshooting tips provided by the support but nothing helped. I connected my phone and computer to the same Wi-Fi and it refused to connect, but once I tried the same process with my Windows 10 Laptop, my Galaxy S9 connected to the laptop.

Is there any way I could get my PC and S9 to connect to one another? The process worked instantly on my laptop and the picture I attached to this thread didn't pop up on my laptop, once. 

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-04-11T05:49:56+00:00

    After today's update to the Your Phone app downloaded from the Microsoft Store I get the following development:

    Image

    This happens as soon as the application starts.  All available updates to the O.S and other MS applications (outside of any insider or tester ring) have been applied.  All vendor (Asus) system files have been updated.

    The ball is in your court, Microsoft, everything at my end that can be updated has been updated.

    1st EDIT: For those that are wondering, the "Report Issue" button at the top of the window does exactly nothing.

    2nd EDIT: Yesterday's (2021-04-13) software update to the Your Phone app through the Microsoft Store went exactly as predicted, in as much as it did nothing at all.

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  2. Anonymous
    2021-03-31T04:46:38+00:00

    Amen to that!MS does nothing but blame shift the user... I tossed the app all together.

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  3. Anonymous
    2021-03-10T12:58:49+00:00

    Nothing works for me - no idea why.

    It worked ONCE, then not.

    Garbageware.

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  4. Anonymous
    2021-03-10T12:33:58+00:00

    Thank you so much, I wasted hours on this and such a simple fix finally saved it.

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  5. Anonymous
    2021-03-08T23:24:39+00:00

    Yes absolute pile of rubbish.  Quite amazed that microsoft has not sorted out these issues yet

    Do yourself a favor and use scrcpy no lag no no connection issues. Didn't work at first... 2 yt videos later had it running just had to update the adb to get it running. loving it. win10 /S9+ user here.

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