Your Phone (We can't connect to your phone)

Anonymous
2020-03-16T03:14:26+00:00

Hey, everyone:

I was trying to link my S9 to my Windows 10 PC via the "Your Phone" app, but the process didn't work. I followed the various troubleshooting tips provided by the support but nothing helped. I connected my phone and computer to the same Wi-Fi and it refused to connect, but once I tried the same process with my Windows 10 Laptop, my Galaxy S9 connected to the laptop.

Is there any way I could get my PC and S9 to connect to one another? The process worked instantly on my laptop and the picture I attached to this thread didn't pop up on my laptop, once. 

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-12-20T14:35:09+00:00

    In addition to this, what helped me get it working was, turning on background services for "your phone"

    you can find this on your windows pc > settings > background apps >your phone > on

    I'm using pocophone f1 running android 10

    Thank you soooo much. Mine was connecting fine on one machine but on the other would connect for 5-10 seconds then disconnect. I spent an hour troubleshooting before finding your post about background apps on the PC which fixed it for me.

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  2. Anonymous
    2020-09-23T03:48:40+00:00

    I found the fix to this.

    Click START button, then Settings.

    Select SHARED EXPERIENCES

    Enable NEARBY SHARING  (My Devices Only)

    Enable SHARE ACROSS DEVICES  (My Devices Only)

    created an account just to confirm and thank you.

    In addition to this, what helped me get it working was, turning on background services for "your phone"

    you can find this on your windows pc > settings > background apps >your phone > on

    I'm using pocophone f1 running android 10

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  3. Anonymous
    2020-08-10T00:32:18+00:00

    Thanks Rick - this fixed me right up. Appreciate you sharing.

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  4. Anonymous
    2020-07-30T13:21:33+00:00

    I have just bought a Huawei P30

    Previously had The Samsung s8

    Neither will connect

    I doubt the p30 will get samsung flow

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  5. Anonymous
    2020-07-30T13:13:42+00:00

    After quite some time trying to fix this issue and trying everything that's listed in this thread, I finally gave up.

    I have now upgraded my S9 Samsung to the S20 and it connected right away. Not much help I know.  The only thing I found that worked was to forget the Microsoft version and download Samsung Flow. That worked just fine.

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