Your Phone (We can't connect to your phone)

Thank you! Tried all the other solutions (stop/end app on PC and Phone, turn off/on shared experience, clear cache on phone, numerous reboots of phone and PC) to no avail. Executed your solution (actually repaired first then reset) and all is well. You are the one!

Hey, everyone:

I was trying to link my S9 to my Windows 10 PC via the "Your Phone" app, but the process didn't work. I followed the various troubleshooting tips provided by the support but nothing helped. I connected my phone and computer to the same Wi-Fi and it refused to connect, but once I tried the same process with my Windows 10 Laptop, my Galaxy S9 connected to the laptop.

Is there any way I could get my PC and S9 to connect to one another? The process worked instantly on my laptop and the picture I attached to this thread didn't pop up on my laptop, once. 

Just an update:

Ultimately, I couldn't figure out the problem with the "Your Phone Companion" App, but I ended up using Samsung Flow, which ended up doing the same thing! Samsung Flow paired my computer and phone together through the same Wi-Fi, so problem solved!

Thank you for trying to help me, though. I really do appreciate your efforts.

NomoreReason , I just read your post and downloaded Samsung Flow. IT WORKS!!!!! 

Thanks for posting this, looks like we had the same issue but your solution has solved it, THANKS

Possible. I'll give you everything else that works to fix Wifi so that at least something will work. Even if you've already tried a step please try or check it again in sequence. If you need any assistance I'll be standing by here to help:

Update your network adapter drivers from the PC maker's Support Downloads web page using the full model number, HP Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

If you have the latest network driver then try on it's Driver tab also to Roll Back, or Uninstall and then restart PC to reinstall the driver. Try also all older drivers from Update Driver > Browse > Let Me Pick list working backwards.

Go to Device Manager > Network Adapters, select Wifi adapter, then Power Management tab, clear the check box to "Allow the computer to turn off the device to save energy." Then on the Advanced tab disable any energy-saving options.

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool explained here:

https://www.howtogeek.com/223864/how-to-uninsta...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them.

If this was caused by Version update then you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool.

For Wifi won't connect after Version 1903:

https://windows101tricks.com/fix-wifi-keeps-dis...

https://www.techrepublic.com/article/wi-fi-and-...

https://pureinfotech.com/fix-wifi-problems-wind...

Enable IPv6 in the network adapter settings:

https://www.tenforums.com/tutorials/90033-enabl...

Run the fixit from https://support.microsoft.com/help/929852 (Re-enable IPv6 on all nontunnel interfaces) and reboot.

Right click the network icon in System Tray at bottom right end of task bar to Troubleshoot Problems.

Try all of these steps:

Fix network connection issues in Windows - Windows Help

https://www.kapilarya.com/how-to-reset-network-...

Go to Settings > Network & Internet > WIfi > Manage Known Networks, highlight and remove the network having problems, restart PC to see if it shows up again.

Try plugging in by ethernet cable to the router to compare, then plug the ethernet cable into the modem (if separate) to see if this might be an issue with the router.

Try powering off modem, router and PC and then restarting in that order with 1 minute in between each. You may need to reset your router or even optimize it following these steps:

https://www.lifewire.com/resetting-a-home-netwo...

https://www.pcmag.com/article/258865/how-to-set...

Your router manual is always available from the manufacturer's website for your exact model.

You also are entitled to Support from your internet provider to get online on all devices. This is always included in the monthly bill. If your router is less than a year old they will also Support getting it connected and optimized.

Another option is you could replace the wireless adapter with an inexpensive USB nano adapter like this one:

https://www.amazon.com/OURLiNK-600Mbps-Wireless...

If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps.

I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Let's start from the top then:

1. Requirements for using Your Phone app:

https://support.microsoft.com/en-us/help/453129...

2. Try resetting the App in Settings > Apps > Apps & Features > Your Phone > Advanced Options > Repair and then Reset. Restart PC.
3. Next try re-registering the app from Option 2 here: http://www.tenforums.com/tutorials/3175-apps-re...
4. If those don't work then try the latest fixes working for Your Phone app:

https://support.microsoft.com/en-us/help/453129...

https://support.microsoft.com/en-us/hub/4529948...

https://www.windowscentral.com/how-fix-common-p...

https://www.guidingtech.com/fix-windows-10-your...

https://support.microsoft.com/en-us/help/405344...

https://www.groovypost.com/howto/send-sms-text-...

https://support.microsoft.com/en-ca/help/445935...

https://www.kunal-chowdhury.com/2018/08/trouble...

https://www.guidingtech.com/fix-windows-10-your...

One of these should normally fix it.

5. You can try uninstalling Your Phone in App Settings, restart PC, reinstall from MS Store Hub (three dots at top right of Store app) > My Library.
6. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

7. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

8. If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here: https://www.howtogeek.com/223864/how-to-uninsta...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

9. If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version 1909. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.