I was using my bluetooth headphones yesterday and everything was working fine. When I returned to my computer, which was still on with everything unchanged, the bluetooth function no longer worked. I've tried everything I could find online but nothing has worked. When attempting to connect to Bluetooth, the computer says to turn bluetooth on. There is no option to turn bluetooth on. Under device manager, there is the Qualcomm QCA9377 Bluetooth item. It often says "Windows has stopped this device because it has reported problems. (Code 43)", but disabling it as well as uninstalling and reinstalling it have both failed. I tried both downloading it from microsoft and from the manufacturer (Dell) and both have failed consistently with multiple attempts. Troubleshooting the bluetooth feature sometimes yields "bluetooth drivers have failed", but ALWAYS yields "Bluetooth Radio Status - Not Fixed". I have restarted and shut down countless times. I have used the task manager to manually start every bluetooth process but there have been no results. I know there are other threads like this but not a single one has a working solution of any kind, and most of the threads die out before the issue is resolved. Has anyone ever found a solution to this issue? Update: I have also rolled back the driver of the Qualcomm network adapter multiple times, with no effect.

I agree with you, for me, I just pulling the power cable out and uninstall usb device. It´s working now.

What I did was I removed the Qualcomm QCA9377 from device manager (bluetooth and network adapters) then without reinstalling them I turned off my computer then unplugged it for a few minutes. After a few minutes I plugged back in my PC and started it up... its been a long time ago so I cannot remember if I had to re-add the Qualcomm through device manager or if it loaded it up automatically but it started working for me. I have spent months trying to fix it when I first had this issue, I know the process sounds silly (like uninstall then unplug...) but I swear it worked out after way too many troubleshooting and updating steps had been exausted... I hope this helps you out.

You are welcome. Have to support one another.

Spent hours trying to fix it and unplugging it worked..

Bluetooth Stopped Working on Windows 10 (Qualcomm QCA9377)

Anonymous

I was using my bluetooth headphones yesterday and everything was working fine. When I returned to my computer, which was still on with everything unchanged, the bluetooth function no longer worked. I've tried everything I could find online but nothing has worked.

When attempting to connect to Bluetooth, the computer says to turn bluetooth on. There is no option to turn bluetooth on.
Under device manager, there is the Qualcomm QCA9377 Bluetooth item. It often says "Windows has stopped this device because it has reported problems. (Code 43)", but disabling it as well as uninstalling and reinstalling it have both failed. I tried both downloading it from microsoft and from the manufacturer (Dell) and both have failed consistently with multiple attempts.
Troubleshooting the bluetooth feature sometimes yields "bluetooth drivers have failed", but ALWAYS yields "Bluetooth Radio Status - Not Fixed".
I have restarted and shut down countless times.
I have used the task manager to manually start every bluetooth process but there have been no results.

I know there are other threads like this but not a single one has a working solution of any kind, and most of the threads die out before the issue is resolved. Has anyone ever found a solution to this issue?

Update: I have also rolled back the driver of the Qualcomm network adapter multiple times, with no effect.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Powering off and pulling the power on my Dell Inspiron laptop worked as well. I did have to delete the failed USB entry and then rediscover, but this worked. Thanks for posting. Not exactly sure why a power off and more importantly pulling the power WHICH IS THE ACTUAL step that worked for me, since I tried just powering off first and that didn't help, fixes the issue though.

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70 additional answers

Anonymous

2021-01-23T00:55:41+00:00

I agree with you, for me, I just pulling the power cable out and uninstall usb device. It´s working now.
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Anonymous

2021-01-12T22:52:29+00:00

What I did was I removed the Qualcomm QCA9377 from device manager (bluetooth and network adapters) then without reinstalling them I turned off my computer then unplugged it for a few minutes. After a few minutes I plugged back in my PC and started it up... its been a long time ago so I cannot remember if I had to re-add the Qualcomm through device manager or if it loaded it up automatically but it started working for me.

I have spent months trying to fix it when I first had this issue, I know the process sounds silly (like uninstall then unplug...) but I swear it worked out after way too many troubleshooting and updating steps had been exausted...

I hope this helps you out.
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Anonymous

2021-01-12T22:12:15+00:00

You are welcome. Have to support one another.
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Anonymous

2020-12-25T00:42:53+00:00

Spent hours trying to fix it and unplugging it worked..
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