Bluetooth Stopped Working on Windows 10 (Qualcomm QCA9377)

Anonymous
2020-03-21T23:29:59+00:00

I was using my bluetooth headphones yesterday and everything was working fine. When I returned to my computer, which was still on with everything unchanged, the bluetooth function no longer worked. I've tried everything I could find online but nothing has worked.

  • When attempting to connect to Bluetooth, the computer says to turn bluetooth on. There is no option to turn bluetooth on.
  • Under device manager, there is the Qualcomm QCA9377 Bluetooth item. It often says "Windows has stopped this device because it has reported problems. (Code 43)", but disabling it as well as uninstalling and reinstalling it have both failed. I tried both downloading it from microsoft and from the manufacturer (Dell) and both have failed consistently with multiple attempts.
  • Troubleshooting the bluetooth feature sometimes yields "bluetooth drivers have failed", but ALWAYS yields "Bluetooth Radio Status - Not Fixed".
  • I have restarted and shut down countless times.
  • I have used the task manager to manually start every bluetooth process but there have been no results.

I know there are other threads like this but not a single one has a working solution of any kind, and most of the threads die out before the issue is resolved. Has anyone ever found a solution to this issue?

Update: I have also rolled back the driver of the Qualcomm network adapter multiple times, with no effect.

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2020-07-04T00:04:39+00:00

Powering off and pulling the power on my Dell Inspiron laptop worked as well.  I did have to delete the failed USB entry and then rediscover, but this worked. Thanks for posting. Not exactly sure why a power off and more importantly pulling the power WHICH IS THE ACTUAL step that worked for me, since I tried just powering off first and that didn't help, fixes the issue though.

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  1. Anonymous
    2022-08-02T18:25:18+00:00

    The same thing happened to me. Allan Black´s answer is right, power off, remove the cable (restarting did not work), go to device manager, unistall de Unknown USB Device, and scan for hardware changes.

    Thanks Allan.

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  2. Anonymous
    2022-07-03T16:27:44+00:00

    Worked!!!! That problem was haunting me for weeks.

    Removing the power, uinstall the driver with yellow error and restart was worked well!

    Thanks!

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  3. Anonymous
    2022-05-20T23:39:34+00:00

    MONTHS!!! That is how long I've struggled with my Bluetooth disappearing. HOURS and HOURS and HOURS I have spent trying to get it to work again chasing after every instruction, updating the drivers, rebooting the system dozens and dozens of times.

    And all I had to do was unplug the %&#^*! thing?

    Oh. My. God.

    I can't believe it. My months-long horror story has finally ended because I found THIS thread. (Do have any idea how many threads there are on the Microsoft Community Forums on this exact same issue? Dozens!!! But only this one had the answer.)

    Unplug the machine. Let sit for awhile (I disconnected for 10 minutes). And my bluetooth magically came back! The icon is back. I can turn it off and on again. I can connect and disconnect again.

    Thank you thank you thank you thank you thank you!!! You have no idea what a relief this is. And such a simple answer.

    Peace

    CJ Rhoads

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  4. Anonymous
    2022-03-24T07:37:05+00:00

    This solution does indeed work.
    Took me three months to find it.

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