Your phone app - Bluetooth is connected but can't hear calls

Anonymous
2020-03-31T11:32:39+00:00

Hey,

I am trying to make calls trough my PC.

I have problem with connecting the audio when having a call to my PC nevertheless with my Android phone there is Bluetooth connection. 

  1. I am able to make and receive calls but the audio does not come through my headphones. Even if I try to toggle (Off) the "Use phone" option in the call window it reverts back turning it on within a second. (not a bit of audio for the second too).

When I do it I receive error message "Can't make the call. Make sure your device is connected to Bluetooth, then try the call again.",  as depicted in the image below.

  1. I tried switching the audio on my phone to the laptop (Bluetooth) it also reverts back within a second.
  2. When receiving an incoming call I get a similar error message "Can't receive call audio on this this device. Accept on phone instead" , I added a screenshot of the error below

I already tried to unpair the Bluetooth connection and setup again the connection trough your phone app, but still didn't work

Restarted both PC and my Android phone, didn't help.

Is there a solution for this?

Note: This is not a sound issue.

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2021-02-25T21:56:21+00:00

    Hi ItayLev,

    Got it, thanks. Have you tried "Unlinking your phone and PC" from the 3rd link previously sent?

    It's possible that it's a bug, but before we conclude let's try these troubleshooting steps below.

    1. Try to repair the app.
      Go to Start > Settings > Apps > search "Your Phone" > click "Advanced options" > scroll down & click "Repair" button. Reboot your PC & test if the issue persists.
    2. If that won't work, then try to reset the app.
      Go to Start > Settings > Apps > search "Your Phone" > click "Advanced options" > scroll down & click "Reset" button. Reboot your PC, re-link your PC & phone, then test if the issue persists.
    3. If that won't work, then let re-installing the app.
      Press CTRL+SHIFT+ESC keys > click File > click Run new task > type PowerShell & check the "Create this task with administrative privileges" checkbox > copy/paste the following command below. Reboot your PC & visit Microsoft Store & search "Your Phone" to install it again.
      Get-AppxPackage *Microsoft.YourPhone* -AllUsers | Remove-AppxPackage
      (Note: Please also re-install the mobile app, reboot your phone, set up the app again.)

    I hope this helps. Let me know how you go. Thank you!

    Sincerely,
    Paul A.
    Independent Advisor

    Paul, Thanks for you recommendation. I was having the same problem of not being able to hear with my headset and the Repair option fixed the problem.

    This is exactly what I do

    Also the powershell command repairs action center as well so notifications properly sync to your pc.

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