incorrect password with POP mail account

Anonymous
2012-03-22T16:00:47+00:00

Question Summary

Unable to send Email

Please provide your impacted Email address :

___@___.___

Which version of Windows Live Mail are you using ?

Version 2011 (15.4.3555.0308)

Did you receive an error code or message?

Yes

Please enter the error code or message you received

ID:0x800CCCOF

Additional Details

When I try to send or recieve email with my ___@___.___ email account I get message saying:  Unable to send or recieve messages for the SWBell account.  Your server has unexpectedly terminated the connection.

Server:  inbound.att.net

Windows Live Mail Error ID:  0x800CCC0F

Prtotocol:  POP3

Port:  995

Secure (SSL): Yes

I have used this account in Windows live for two years with no problem, but it recently started acting up.  I know that the settings are correct.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2012-07-23T15:55:46+00:00

Several weeks ago, I entered this conversation regarding "invalid password" error using WLM and ATT/Yahoo Mail on the Internet.  ATT seems to have admitted there might be a problem, but I never saw anything to confirm that, or a fix from ATT/Yahoo.

The advice given in the thread then was that my new iPhone was causing the problem, due to the setting "push" being "on" and whenever the iPhone is awake, it keeps logging into my ATT/Yahoo mail account.  Since POP servers do not like 2 simultaneous users for one account, my PC got the error.  I leave my iPhone on all the time, on its charger.

Well, I'm here to report that all I did was turn off "push" on the iPhone, and the problem has totally vanished!  All I have to do now is "refresh" on the iPhone and my emails pop up.

Thanks to iFiredog and Mike Distefano who offered that advice and information! 

Thanks again!

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2012-06-13T21:57:57+00:00

Did you read thearticle at the AT&T help site? What happened after you contacted them?

Noel

Was this answer helpful?

0 comments

45 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-06-30T13:59:14+00:00

    Good points.  Brings to mind another clue on my computer.  I do have 2 email accounts setup with ATT/Yahoo, and use both of them in WLM.

    The clue is, that sometimes one of the email accounts will work, then later that same one will not work, but the OTHER email account will then work.  They seem to randomly switch with the issue, and occasionally BOTH will work, or BOTH will not work.  I do nothing, so I do not see a specific pattern.

    Guess I could try deleting one of the accounts from WLM, but what a pain!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-06-30T13:02:20+00:00

    You hadn't mentioned that you were also accessing the mailbox from another device. Here's what another poster wrote after talking to a Yahoo tech:

    Yahoo email likes one device at a time accessing the inbox so if you are pushing mail, or have an auto link up via an email client or phone, the password box will pop. I therefore turned off the 'Push' function on my iPhone and iPad and I no longer have the problem.

    Again, this is nothing to do with MS or Windows Live Mail. POP mailboxes have always only allowed one connection at a time; the same may well be true of other servers. In the past, this would have generated a readily-identifiable error code or message (the standard one is 0x800CCC0B), but nowadays it seems to be pretty random which error the server returns. It probably depends on at what stage of the authentication process the phone-generated interruption happens.

    Noel

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-06-30T12:42:08+00:00

    If it was the server I should have a problem with my phone also.

    Does your phone use the same protocol to access your email accounts?

    Does your phone use the same connection?

    How often does the phone login and check for new messages?

    How many programs and phones are connecting to your server account?

    Is there an antivirus program on the computer?  On the phone?

    Was this answer helpful?

    0 comments