Cannot print since latest Windows 10 update

Anonymous
2019-10-07T08:28:47+00:00

Hi there,

One of our users can no longer print since her laptop got the most recent Windows 10 updates (her laptop is up-to-date as of this morning).

One of three things happens when she tries to print:

-- The application shows all the installed printers in the drop-down, but when she clicks print, nothing happens

-- The application shows all the installed printers in the drop-down, but when she clicks print, she gets an error saying there are no printers installed

-- The application does not show any printers

The printers are all showing in control panel.

It is not even possible to print to PDF.

I have tried restarting the print spooler service in services.msc but that hasn't helped.

Any advice?

Best

Paul

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2019-10-07T09:26:43+00:00

Uninstall  KB4524147 and/or  KB4517211

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  1. Anonymous
    2019-10-14T09:16:39+00:00

    Thanks Sumit.... do you know if anyone has tested it and confirmed it successfully solves the problem? Not sure I want to risk installing it until we're sure it works...

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  2. Sumit 44,336 Reputation points Volunteer Moderator
    2019-10-14T08:46:43+00:00

    Hi Paul,

    KB4517389 apparently fixes the printer issue.

    • Addresses an issue with applications and printer drivers that utilize the Windows JavaScript engine (jscript.dll) for processing print jobs.

    You may check for updates and install the same.

    https://www.tenforums.com/windows-10-news/142105-cumulative-update-kb4517389-windows-10-v1903-build-18362-418-oct-8-a.html

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  3. Anonymous
    2019-10-14T08:37:51+00:00

    Hi all & Microsoft,

    Re-posting to my original question:

    I paused updates for 7 days and removed the update KB4524147.

    What will happen if the latest Windows updates are installed after the 7-day pause? Is there now a solution in place?

    Thanks,

    Paul

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