Forza Horizon 4 keeps crashing on start.

Anonymous
2019-10-04T14:26:33+00:00

Hi, yesterday I got the xbox gamepass for PC. The main reason for this was to get access to Forza Horizon 4, but when I finally downloaded it and tried to launch it, it didn't work. I've looked around on the forums and I haven't found any fixes yet. I tried uninstalling MSI afterburner, resetting my save data (didn't work cuz I had never played it before). I have a good enough pc: GTX 1050 Ti, Ryzen 5 2600X, 8gb ram, 500GB ssd, etc. I tried uninstalling and reinstalling the game countless times.

Nothing worked. 

I tried using Event Viewer, these are the logs:

Faulting application name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5d8e8039

Faulting module name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5d8e8039

Exception code: 0xc0000005

Fault offset: 0x00000000005b15d4

Faulting process id: 0xad7c

Faulting application start time: 0x01d57abe98e849f3

Faulting application path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

Report Id: f06b7c2a-5144-4b73-9c86-dde531343cb6

Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

Faulting package-relative application ID: SunriseReleaseFinal

I tried disabling development mode in Windows Powershell. I tried going on an administrator account to try it on there, still didn't launch. I tried 

Installing the game on my laptop that I use for college. Same error codes, none of the fixes worked on there either.

Could anyone please help me with this? I'm tired of going through the same Forum posts.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2019-12-07T03:26:02+00:00

    Any updates on this?

    I feel like I'm losing money the longer this goes on...

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  2. Anonymous
    2019-11-26T00:02:08+00:00

    same issue here,

    was working

    on 12november started the game and played it, but no sound

    on 13november splash screen close itself after 1mn

    checked event log and saw the sunrise error.

    tried I think 99% of solution offered and no solution... yet

    contacted forza and got them send me back to microsoft support

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  3. Anonymous
    2019-12-15T03:58:38+00:00

    Ridiculous... this is clearly an issue with the base game file for users who PAID for the game - and something tells me it has to do with the Windows Store...

    I've never owned a game that has had this kind of problem before... Anti-cheat, online multiplayer, etc... never had issues like this. This is the first, and probably LAST, game I will ever buy through the Windows store.

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  4. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2019-10-04T15:08:08+00:00

    Hi zTea

    Greetings! I am Vijay, an Independent Advisor. Please try these steps and check after each step.

    1. If you are able to open MS Store, open MS Store > Click on your profile picture on top right and sign-out. Then sign-in again.
    2. Try to reset the app

    Windows Key+i > Apps > Scroll down to this App > Click this App > Advanced options > Reset

    1. Reset Microsoft Store through Command Prompt

    Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

    1. Run Windows Store Apps Troubleshooter

    Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

    1. Uninstall & Reinstall Store

    Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

    Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

    Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

    Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

    Do let me know if you have any more question or require further help.

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  5. Anonymous
    2020-01-31T13:18:44+00:00

    I would like my money back because forza horizon does not work yesterday purchased 30/01/20 order number 2583538830

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