Cannot download ANY app from Store. Error c101a006

Anonymous
2019-11-13T16:54:28+00:00

Hi, I'm trying to download my apps before the store shutdown next month but I cannot download ANY app.

It shows an error with the code c101a006.

I was able to download any apps yesterday even without an email attached to the phone. Later I decided to restore the phone to the factory defaults before downloading the apps in anticipation to the Store being terminated. After the restore, I signed in with my email and for my surprise I can NOT download ANYTHING from the store.

There is some default app updates pending in the download section that also cannot be installed for the same reason, giving the same error code.

They start downloading but autocancels right after. When I tap then, they show the same error code.

I'm pretty sure the Store is not closed yet.

I already tried a lot of things that people suggest:

-Changing date+time to December 3rd of 2017

-Reset the phone (voldown+power)

-Restoring to defaults again

-Creating a new email

-Reflashed using Windows Device Recovery Tool

A lot of people already had problems with the Store not downloading apps, I also saw that some of them got this problem after factory resetting the phone just like me.

https://answers.microsoft.com/en-us/mobiledevices/forum/mdlumia-mdapps-mdlumia600/windows-phone-81-lumia-640-microsoft-store-error/82e7b0cd-0991-4b3b-bf3b-621b5911b882?page=1

The problem in the link is not 1:1 but once I changed the date+time, I got the error above.

How are we supposed to download our apps before the Store shutdown in the next month, if we still have problems like this?

Can a representative take a look at these problems? Please.

Nokia Lumia 530 Windows Phone 8.1

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-11-15T23:36:01+00:00

    I was having the exact same problem with my lumia 640 the only solution i could find was to upgrade to Windows 10 which has the option to allow apps from unknown sources so you dont have to rely on the microsoft store

    This is how to upgrade to windows without using the upgrade advisor from the store:

    first download the over the cable updater tool from microsoft using the link below THIS MUST BE DONE ON LAPTOP/PC NOT YOUR PHONE

    https://www.microsoft.com/en-us/download/details.aspx?id=56726

    follow the instructions in the OTC Updater ReadMe Final file and this will upgrade your phone to windows 10 

    Basically all you have to do is turn your phone to airplane mode and connect it to your laptop/pc  via USB and run the program (it takes quite a while and the phone will restart a few times)

    once you have window 10 installed here's how to get apps from other sources:

    From the start menu go to settings Select “Update and security,” and then select “For developers.” Activate the “Sideload apps”  (this is the same as if you select unknown sources on an android phone)

    As support is ending for windows phones next month i suggest checking for and downloading software updates as often as possible between now and 10th December 

    Hope this helps, because it looks like the stores not coming back

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  2. Anonymous
    2019-11-15T22:42:53+00:00

    @Kelliin

    Me too, also, after the hard reset I have not application!

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  3. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2019-11-15T12:40:49+00:00

    Hi and thanks for the question.

    That is not until mid/end of December, and my Windows Phone 10 is just fine at the moment.

    That confirms that it is an issue with the Store on Microsoft's side only affecting WP8 devices, this already happened at least a couple of times this year. Nothing you can do about it but wait.

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  4. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2019-11-15T09:32:16+00:00

    My wife is having the same problem.  She now cannot access her WhatsApp to extract the chats, and has lost her entire WhatsApp history, as WhatsApp does not let you operate it if it cannot update.

    Your issue may be different and related to Whatsapp ending support for all Windows Mobile platforms rather than an issue with the Store in general. Which phone does your wife use, running which OS version ?

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  5. Anonymous
    2019-11-15T22:19:46+00:00

    Me too!

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